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HELP... New laptop with Office 2007 home and student no product key RRS feed

  • Question

  • I bought a brand new Compaq presario CQ50-130US Notebook last year from an overseas student who had purchased it cheaply overseas to make some pocket money; I can't remember where it was from - possibly Dubai / Saudi?

    It has Office 2007 Home / Student installed and worked fine for ages but then a message popped up telling me I could only use it (x) number more times unless I entered the product key to validate it.

    I am certain that the software was pre-installed as the box hadn't even been opened when I bought it.
    It's possible I did have (& since lost) the CD case but I don't think I ever had one. I have gone through MS support and ran the key locator online and they couldn't find my product key.

    At £46.00 a pop I'm not going to risk the email support (if it doesn't work that's £46.00 I don't have to put towards new software) But I'm hoping that I have a legitimate copy of the software and just need to try & find out how & where I find my product key?

    I have my computer ID & Vista ID but MS may be unable to trace it as it wasn't bought in the UK.

    Can anyone help? (please) as my girlfriend is doing my head in as she needs to finish her thesis and Word will only allow her to view her documents but not edit or print etc..!

    Thank you



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine

    REST OF REPORT DELETED AFTER DAN KINDLY ANSWERED MY QUERY ;-)

    • Edited by newdomainer Thursday, January 14, 2010 8:34 AM
    Wednesday, January 13, 2010 11:06 PM

Answers

  • Hello newdomainer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Note that you have a Trial installation of Office Home and Student 2007 installed on your Compaq laptop.  The status "102" means that the Trial period has expired and that in order for Office to be used with its full functionality, you have to convert the expired Trial to a perpetually licensed product by purchasing and entering a retail product key for Office Home and Student 2007.

    If you do not convert the expired Trial installation, it will still function but only at the level of a "reader"---IOW it will open, read, and print documents but you cannot edit existing documents nor can you create any new ones with this installation of Office.

    The Trial was most likely installed by the computer manufacturer---it's very common.

    Here's an Office Help Article on the Trials and how to convert them to perpetually licensed products:  http://office.microsoft.com/en-us/help/HA101936151033.aspx  You can also convert the Trials of Office Home and Student 2007 installed by major computer manufacturers by purchasing a retail package of the product from your favorite software retailer and simply use the product key in the package to convert the Trial to a perpetually licensed product.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by newdomainer Wednesday, January 13, 2010 11:57 PM
    Wednesday, January 13, 2010 11:34 PM

All replies

  • Hello newdomainer,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, January 13, 2010 11:10 PM
  • Hi Dan

    That was a fantastically quick reply... I will run the diagnostics tool now.. thank you.
    Wednesday, January 13, 2010 11:15 PM
  • Hello newdomainer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Note that you have a Trial installation of Office Home and Student 2007 installed on your Compaq laptop.  The status "102" means that the Trial period has expired and that in order for Office to be used with its full functionality, you have to convert the expired Trial to a perpetually licensed product by purchasing and entering a retail product key for Office Home and Student 2007.

    If you do not convert the expired Trial installation, it will still function but only at the level of a "reader"---IOW it will open, read, and print documents but you cannot edit existing documents nor can you create any new ones with this installation of Office.

    The Trial was most likely installed by the computer manufacturer---it's very common.

    Here's an Office Help Article on the Trials and how to convert them to perpetually licensed products:  http://office.microsoft.com/en-us/help/HA101936151033.aspx  You can also convert the Trials of Office Home and Student 2007 installed by major computer manufacturers by purchasing a retail package of the product from your favorite software retailer and simply use the product key in the package to convert the Trial to a perpetually licensed product.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by newdomainer Wednesday, January 13, 2010 11:57 PM
    Wednesday, January 13, 2010 11:34 PM
  • You're a star Dan! 

    It's not really what I wanted to hear but I am very grateful that you have given me a solid answer & also saved me wasting £46.00 ;-)

    Are you able to point me in the direction of the places where I might find the cheapest 'perpetually licensed product'?  (or is that just too cheeky?)
    Wednesday, January 13, 2010 11:57 PM
  • Hello newdomainer,

    Gald to be of some assistance :-)

    Here in the USA the major electronics and office supply retailers occasionally offer Office H&S 2007 as low as $79.99.  So if you could find a trusted retailer in GB selling at the equivalent in Pounds Sterling, I suppose that would be as good as it gets.

    Please exercise caution if you decide to shop online, as these pages are chock-full of people who thought they were getting a substantail discount until the product turned out to be counterfeit :-(
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, January 14, 2010 12:18 AM
  • Hi Dan

    Thanks again for your help; I'll shop around - maybe Dabs.com or PCworld as I know I can trust them... I'll edit out my diagnostic report just in case any of the info can be used by one of the "bad people" ;-)
    Thursday, January 14, 2010 8:32 AM