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Explorer crash when running mailmerge RRS feed

  • Question

  • Hi everybody,

    getting horrific crash on client's desktop every time when mail merge is run. (I have no problem using same template and merging on my computer).

    The error is as following:

    AppName: iexplore.exe, AppVer: 8.0.6001.18702 ModName: msidcrl40.dll ModVer: 5.0.737.6 Offset: 000beeb0

    They are using Word version 14.0.4760.1000 and IE apparently crashes immediately after Word starts. 

    What I don't quite understand what msidcrl40.dll (which is identity helper) has got anything to do with mailmerge. Looking for the feedback from someone who experienced similar issue and, hopefully, resolved it successfully. 

    Cheers,

    --

     


    George Doubinski, MVP http://crm.georged.id.au
    Wednesday, December 1, 2010 7:58 AM
    Moderator

All replies

  • The file msidcrl40.dll is a constituent of the Microsoft Windows Live Messenger. Windows Live Messenger is a new version of the old MSN Messenger. It is an instant messaging client for Windows XP, Windows Server 2003, Windows Vista, and Windows Mobile, first released on December 13, 2005 by the Microsoft Corporation. The file msidcrl40.dll has a size of 273.9 kilobytes.

     

    Cull out windows live stuff in the brower and try it.

     


    Curtis J Spanburgh
    Wednesday, December 1, 2010 5:16 PM
    Moderator
  • Curt,

    thanks for chiming in. That's the bizarre thing: nothing from Live or Messenger is enabled in the browser! I wonder if CRM scripting tries to sneak in this add-in, in fact, and fails because it's a locked-down environment? Or perhaps, CRM expects this add-in to be there (installed by CRM Outlook client, that is). Hmmm

    Any other ideas?

    Cheers

    --


    George Doubinski, MVP http://crm.georged.id.au
    Thursday, December 2, 2010 6:15 AM
    Moderator
  • Hi George,

    Have you tried upgrading/downgrading the browser?

    Maybe a repair of office?


    http://mscrmblog.net
    Microsoft Certified Business Management Solutions Specialist
    Microsoft Certified CRM Developer
    Friday, December 3, 2010 12:42 AM
  • Hi Ibrahim,

    yes and yes :-) Browser has been upgraded to IE8 and Office, CRM Outlook client have been repaired. Still the same problem.

    --


    George Doubinski, MVP http://crm.georged.id.au
    Friday, December 3, 2010 1:03 AM
    Moderator
  • I've always prefered surgery to chemo.   how about we reregister that dll and find out what it's dependents are.

    Also, if it's an XP client, have a look at the profile.   Does the crash occur within all profiles of the workstation?

     


    Curtis J Spanburgh
    Friday, December 3, 2010 2:53 AM
    Moderator
  • Curt,

    I don't think this DLL is activex to be registered - there are no traces of it the registry of a working machine (mine).

    Re: profiles. All that we tried crash but all are non-admin. I suspect the problem has something to do with environment being locked down (government) but not even sure where to start (or, rather, continue).

    --

     


    George Doubinski, MVP http://crm.georged.id.au
    Friday, December 3, 2010 3:11 AM
    Moderator
  • Hi,

    How did you finally manage to solve the issue above ? I have exactly the same issue. Thanks for you answer.

    Friday, March 18, 2011 9:10 AM
  • No resolution, I'm afraid. the good news for me is that they are moving away from tightly controlled government environment and received permission to rebuild new machines to our specs in the independent domain. 

    Somehow I suspect roaming profiles, wonder if you have the same?

    HTH

    George 


    George Doubinski, MVP http://crm.georged.id.au
    Wednesday, March 23, 2011 10:28 AM
    Moderator
  • Hi,

    In my case it seems to be a general Office problem, it turns out the problem also occurs when working on a local Excel file that has nothing to do with CRM. They will reinstall Office, we'll evaluate the situation afterwards.

    But I will keep the roaming profile tip in mind, thanks.

    Wednesday, March 30, 2011 6:53 AM