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MS Says "...not genuine"... Have had 2 good installs/activations on this machine... RRS feed

  • Question

  • I have had this version on my machine for over five years - and re-installed/re-validated twice during that time.

    Recently the mobo bit the big one and I replaced it with one of the same brand/socket and almost the same everything else... but slightly different.

    But others have done this and not had a problem

    Can anybody dope out the MGADiag log and say what might be going on?

    My money is on MS having revoked the key because of some retailer violations, but I know nothing.

    I guess that me and ninety bucks or so are soon to part company on Amazon, but I would like to know just "Because"...

    =================================================================

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85861
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {91DCC91C-DC83-4D5B-AF7B-799A71788F89}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170427-1518
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91DCC91C-DC83-4D5B-AF7B-799A71788F89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85861</PID><PIDType>5</PIDType><SID>S-1-5-21-605741848-770943912-1611133582</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z87X-UD3H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="7"/><Date>20140318000000.000000+000</Date></BIOS><HWID>E7793B07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>38F30A2981C2A0</Val><Hash>i+LkNU7QpnBh8QYYpbv8XbyOovo=</Hash><Pid>73931-336-0976364-57782</Pid><PidType>8</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>6FB62747B2AA0</Val><Hash>boOABprivm2Pir0t29YMGByHn48=</Hash><Pid>72085-336-5353694-55100</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-1412017
    Installation ID: 020453670470097121010906577811544372720854548285889593
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 6/21/2017 17:02:02

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAMAAQADAAAAAgABAAEAHKJ0CCBG6PZ0HcTetnzIce4WXvB6OUdV3ktgcsj2

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG
      FPDT ALASKA A M I
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      DMAR INTEL HSW 
      MATS ALASKA A M I

    =================================================================


    -- PeteCresswell


    • Edited by PeteCress Wednesday, June 21, 2017 9:19 PM
    Wednesday, June 21, 2017 9:10 PM

Answers

  • The key you show is the default key. (keyless install key.) It cannot be activated. Please locate your Windows 7 Pro product key and enter it:

    Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
    1. The Start Menu will show 'CMD.exe', 
    2. Right-click the CMD.exe file and select Run As Administrator.
    3. In the CMD window, type: slmgr.vbs -ipk <type your product key here>
    4. To activate windows after changing the key, type: slmgr.vbs -ato


    Carey Frisch

    Thursday, June 22, 2017 5:14 AM
    Moderator
  • The "dump" does not show a valid Windows 7 Pro product key. It shows only the standard "keyless" product key when you do not enter a valid product key. What are just  the last ten (10) characters of the product key you are entering?

    Carey Frisch


    Friday, June 23, 2017 3:11 AM
    Moderator

All replies

  • The key you show is the default key. (keyless install key.) It cannot be activated. Please locate your Windows 7 Pro product key and enter it:

    Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
    1. The Start Menu will show 'CMD.exe', 
    2. Right-click the CMD.exe file and select Run As Administrator.
    3. In the CMD window, type: slmgr.vbs -ipk <type your product key here>
    4. To activate windows after changing the key, type: slmgr.vbs -ato


    Carey Frisch

    Thursday, June 22, 2017 5:14 AM
    Moderator
  • We have done that over-and-over a number of times.

    We have also attempted by phone - but the same result each time: the Windows 7 Pro product key that has been working on this machine for 5+ years is rejected as invalid.

    I was hoping that maybe the dump would shed some light on why it was rejected - but I guess not.


    -- PeteCresswell

    Thursday, June 22, 2017 1:07 PM
  • The "dump" does not show a valid Windows 7 Pro product key. It shows only the standard "keyless" product key when you do not enter a valid product key. What are just  the last ten (10) characters of the product key you are entering?

    Carey Frisch


    Friday, June 23, 2017 3:11 AM
    Moderator