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CRM 4.0 Deletion Service not deleting RRS feed

  • Question

  •  

    Hello,

     

    We're having a problem with our deletion service not deleting records. I've downloaded the ScaleGroupJobUpdate tool and tried to run it; I know the async service is running the deletion service, but the records with Deletionstatecode = 2 still remain. Has anyone seen this?

     

    Thanks,

    Andy

    Thursday, June 19, 2008 12:13 AM

Answers

  • Have you checked in the system jobs in Settings to see if there are any failed jobs?  Also, does your event log on the server or the sql server say anything?  What service is running the deletion service?  Is it network service?

     

    Does stopping and restarting the service do any good?

     

    If all that doesn't help, try a repair install of CRM.

     

    If, after all of that, it still is not deleting records, contact Microsoft support.

    Thursday, June 19, 2008 1:05 AM
    Moderator

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