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CRM 4.0 uninstallation aborted and no way to repaired ?? RRS feed

  • Question

  • Dear all,

    I have a trouble on my CRM 4.0 which is partly installed on my SBS2003 R2 server.
    I was running the installation process of the CRM 4.0, to uninstall my CRM in order to re install it properly.
    What as happen is that during that time tehre as a windows update occuring in teh background and stop my uninstall during it process informing that an installer is already running. Then my CRM get aborted badly, I mean non rollbaclk occurs.

    Now du to that I am not able to either install or unintall or repare my installation becasue during the previous phase it has already clean som directory and path refernce which installtion needs, but coould not find them anymore...

    I am in a deep mess caus I have nw a partial install that cannot eent remove or repair.Even after restarting my server.

    how can clean manually entries in order that I could reinstall it properly ?

    thnaks for help
    ragrds
    serge
    Your experience is build from the one of others
    Thursday, July 9, 2009 8:22 PM

All replies

  • Hi Serge,

    I once had this happen to me and while it wasn't too hard clearing out the program files and reg keys, the install still would not run. The trick were a bunch of temporary install files, from memory, off the c-drive's root path. Once these are deleted, the install program runs again.

    Maybe to a search on all files on the drive by create date and this might reveal the ones I'm talking about.

    Leon Tribe
    Want to hear me talk about all things CRM? Check out my blog
    http://leontribe.blogspot.com/

    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/
    • Proposed as answer by Leon TribeMVP Friday, July 10, 2009 10:26 AM
    Thursday, July 9, 2009 8:56 PM
  • how do I know which fiels to delete ?

    :-(
    Your experience is build from the one of others
    Thursday, July 9, 2009 9:11 PM
  • It should be obvious from the path. They're in a temp directory or an 'install files' directory, something like this.

    Leon Tribe
    Want to hear me talk about all things CRM? Check out my blog

    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/
    Friday, July 10, 2009 10:27 AM