locked
safemode oneCare scan fails to remove bzub.gb.dll RRS feed

  • Question

  • Working on a customer's PC and OneCare can't remove bzub.gb.dll. Please advise.

    Many other anti-hacking tools will not install or remove it.

    Kurt
    Sunday, January 20, 2008 3:32 AM

Answers

All replies

  • Did OneCare detect the threat? Did it get blocked and quarantined or is it returning despite OneCare claiming that it has been removed?

    For help with removing a threat missed by OneCare, please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Sunday, January 20, 2008 3:43 AM
    Moderator
  • OC did claim to remove 2 files and stop one other. Rebooted and still infected. Ran safemode scan again. 2nd time only one file was detected. But, a different file was identified. Don't have the name of this detection.

    Should I just format the drive and re-load all the software?
    Sunday, January 20, 2008 5:08 AM
  • bzub.gb.dll is no longer detected and PC is still infected. Both safemode and normal OneCare scans are now detecting W97M/Kukudro.k with quarintene failed. An email with the attachment is identified.

    Still can not install tools like HiJackThis or IE7 or other MS security updates. Please advise.
    Sunday, January 20, 2008 1:24 PM
  •  

    See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    -steve
    Monday, January 21, 2008 3:19 AM
    Moderator