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  • Question


  • Hi, my problem is the following.

    Recently I had a problem with my computer and had to replace the hard drive. After installing the new one,  i  installed windows vista again. Some days later, my computer crashed suddenly. When I restarted windows, a screen appeared offering me to find a solution for the problem. I clicked " find a solution" and I got a message indicating that I was missing one installation for windows to run properly and offered me to do the installation right away. I choose to make the installation. A short time afterward, the computer crashed again. When i tried to restart windows a screen appeared saying: An unauthorized change was made to windows. You will no longer reeive notifications, including those about your license or activation. Use the link below to find out how to fix your system.

    I clicked the link below and an internet window opened which reads:

    “Windows validation process

    This may take a few minutes do not navigate away from this page”

    However, the screen keeps showing this message for several minutes and afterward it indicates Error: 0XC004D401 and under the Description, specifies: the security processor reported a system file mismatch error. When closing the window, the windows validation process message is still there and there is no way to make windows work.

    Could you please help me?


    • Moved by Darin Smith MS Monday, May 30, 2011 6:05 PM Vista issue moved to the Vista forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, May 30, 2011 1:22 AM

Answers

  • "Ximena Garcia" wrote in message news:dc3868f2-b6da-438e-9659-e6b699b7c14c...

    Hi Noel, thank you so much for your answer. I  already followed the process you suggested. Below you will find a copy of the report. Regarding your question on Avast, I am in deed using it. However, I did not have the same anti-virus before the re-installation of the system.

    Please, let me know what can I do to make windows work again given the report.

    Thanks!

    Ximena

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {17F7D4EC-9BD5-4B56-9989-7E036D416DFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.101014-0432
    TTS Error: M:20110529025338562-

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    (MODS: Please move this thread to the Vista forum)
     
    A typical case of the 'Avast problem', I'm afraid - the only known cure for which is currently to use another Anti-Virus.
    You need to run their uninstall, and then use the removal tool to get rid of the dregs (as in the post I sent you to)
    You appear to have used the Dell Recovery Disks to restore your system - such disks usually also install a trial copy of Dell's 'preferred' Anti-Virus, which has varied from time to time (depending I suspect on who pays them more for each install). You need also to run the uninstall for that, and that one's removal tool (download it from the appropriate website) as well.
     
    You can then install another (free?) A-V. My personal choice currently is MSE.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 4:02 PM
    Moderator

All replies

  • Hello Ximena Garcia,

    1.  Back up and offload your data.

     

    2.  Correct the problem(s) causing the computer to crash.

     

    3.  Do a clean installation of Windows, activate, validate, and update normally.

     

    All this crashing has no doubt corrupted the licensing files stored on the computer's hard disk drive.

     

     


    Monday, May 30, 2011 1:58 AM
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    Are you using Avast as Anti-Virus?

    Since you say that you just reinstalled the system - when you did so, did you properly uninstall any 'pre-installed' AV before installing your own AV?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 6:10 AM
    Moderator
  • Hi Noel, thank you so much for your answer. I  already followed the process you suggested. Below you will find a copy of the report. Regarding your question on Avast, I am in deed using it. However, I did not have the same anti-virus before the re-installation of the system.

    Please, let me know what can I do to make windows work again given the report.

    Thanks!

    Ximena

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {17F7D4EC-9BD5-4B56-9989-7E036D416DFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.101014-0432
    TTS Error: M:20110529025338562-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{17F7D4EC-9BD5-4B56-9989-7E036D416DFB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-2712414576-995386564-501429715</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6400                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A25</Version><SMBIOSVersion major="2" minor="4"/><Date>20100604000000.000000+000</Date></BIOS><HWID>6C323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAABcIAAAAAAAAYWECAARgaogpgVwjzR3MARhy9171jCizkdIEkQaJZ65R26FnGqUbFoyV4oYdyC0znWn0IWIqApN3OQ6gdFzd+VF0H9Oh+hJEw7XKSAShRbcTZs5lMTRCvRpPXnXbdsy41mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxypUpTYFJ/5Q9EhdGhJKYTJsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAgABAAAAAwABAAEAeqi855jq5m4yMxYrzuxqn/L0Fu62JiQkrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09    
      FACP            DELL          M09    
      HPET            DELL          M09    
      MCFG            DELL          M09    
      ____            DELL          M09    
      ASF!            DELL          M09    
      TCPA                    
      SLIC            DELL          M09    
      SSDT            PmRef        CpuPm


    Monday, May 30, 2011 3:26 PM
  • "Ximena Garcia" wrote in message news:dc3868f2-b6da-438e-9659-e6b699b7c14c...

    Hi Noel, thank you so much for your answer. I  already followed the process you suggested. Below you will find a copy of the report. Regarding your question on Avast, I am in deed using it. However, I did not have the same anti-virus before the re-installation of the system.

    Please, let me know what can I do to make windows work again given the report.

    Thanks!

    Ximena

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {17F7D4EC-9BD5-4B56-9989-7E036D416DFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.101014-0432
    TTS Error: M:20110529025338562-

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    (MODS: Please move this thread to the Vista forum)
     
    A typical case of the 'Avast problem', I'm afraid - the only known cure for which is currently to use another Anti-Virus.
    You need to run their uninstall, and then use the removal tool to get rid of the dregs (as in the post I sent you to)
    You appear to have used the Dell Recovery Disks to restore your system - such disks usually also install a trial copy of Dell's 'preferred' Anti-Virus, which has varied from time to time (depending I suspect on who pays them more for each install). You need also to run the uninstall for that, and that one's removal tool (download it from the appropriate website) as well.
     
    You can then install another (free?) A-V. My personal choice currently is MSE.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 4:02 PM
    Moderator