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CRM 4 RTM Outlook client installation issue RRS feed

  • Question

  • Hello,

     

    I try to install the CRM 4 RTM Outlook client on my XP SP2 workstation. Outlook 2007 is installed.

    Exchange Server is not installed on the workstation.

     

    The installation complains with the following message:

    "Microsoft Dynamics CRM for Outlook cannot be installed on a computer where Microsoft Exchange Server versions prior to Exchange Server 2007 are installed."

     

    What can I do to continue the installation?

     

    Regards

     

    Jacques

     

     

     

     

    Wednesday, December 26, 2007 5:58 PM

Answers

  •  

    I wonder what the CRM for Outlook installation is checking. Perhaps you have the Exchange Server Administration tools installed and that's what is upsetting the installation?

     

    I presume that you've had a good look through Add/Remove Programs and your Program Files directory to see what might be causing the problem.

    Thursday, December 27, 2007 8:57 AM
    Moderator

All replies

  •  

    I wonder what the CRM for Outlook installation is checking. Perhaps you have the Exchange Server Administration tools installed and that's what is upsetting the installation?

     

    I presume that you've had a good look through Add/Remove Programs and your Program Files directory to see what might be causing the problem.

    Thursday, December 27, 2007 8:57 AM
    Moderator
  • Yes Exchange Admin 2003 was installed but I removed it when I got the CRM install message.

     

    Using Sysinternals Process Monitor to see what the install program was checking I found that it searched the hard drive for some Mapi related files:

    MapiSvc.inf, and MSMAPI32.DLL.

    The MSMAPI32.DLL file is present on my workstation but it belongs to Outlook 2007.

    I removed this file then retried the install with no luck.

    So I guess the install program should be looking for some Registry entries too.

    I have opened a ticket wit Microsoft and I will wait for their answer.

     

     

    Thursday, December 27, 2007 12:06 PM
  • I am also having this same issue, and have not started troubleshooting it yet.  Looking forward to an updated after you hear back from Microsoft.  I did try adding "IgnoreChecks DWORD = 1" to the MSCRM registry entry that enables the EDW to proceed even with errors, this did not work either.

    Friday, January 4, 2008 11:09 PM
  • Wednesday, March 19, 2008 12:34 AM
  • Here is solution and it will fix the problem

    Open registry editor.
    Export everything under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange key.
    Delete the key.
    Install CRM client and then re-import the key back in.

    Thursday, May 13, 2010 7:26 PM