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installed onecare for the first time -

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Hi,

i bought windows live onecare instore in november but have only installed it a couple of days ago as i had a free trial of another security program running until then, which i did uninstall first. It seemed to install and activate fine... but the onecare window says that my pc is at risk and to click helpcenter urgently. I follow the link and it takes me to general support site that i can tell - but i dont know what the problem is! i then clicked 'check for updates' on the onecare screen, and a window pops up telling me my subscription has expired, yet it should have just started. i tried searching for a contact page to get a phone number (am in uk) but that page wont seem to load for some reason.

can anyone please help???

Wednesday, December 31, 2008 1:13 PM

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Hello Joanna1907, after installing One Care it must be activated. To activate One Care see this Microsoft Knowledge Base article - http://support.microsoft.com/kb/935899 If you previously had Norton or McAfee installed run the vendor uninstall tool:

Norton Uninstall tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
McAfee Unnstall tool - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
If this does not resolve the One Care issue, uninstall One Care, run the One Care install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then reinstall One Care. If the issue persists send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
Jim
- Marked as answer by Stephen BootsMVP, Moderator Thursday, January 1, 2009 2:07 AM
Wednesday, December 31, 2008 2:22 PM

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