A customer brought me their computer for repair. It's an HP Pavilion desktop. It's fairly old as it has a Pentium 4 processor. Windows would not boot at all. just displayed "NTRLD is compressed" or something like that. Looking on the side of their case,
it has a "Windows XP Home Edition" product key sticker. The only copy I had at my disposal was a copy of Windows XP Home Edition SP2. Now Windows tells me that the product key from the sticker on their case is the wrong product key. I tried internet and phone
activation, and also tried using the change product key button from the activation screen. Nothing works. Please help.
Thanks!
KileyF
**NOTE: The windows product key below is the one I'm trying to get rid of and replace with the customers valid product key.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-R3R2D-TRP4D-PPPCT
Windows Product Key Hash: SUU0kAOTSdJVQWhaOEwUrsBFXcI=
Windows Product ID: 76477-007-8164986-21628
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPPCT</PKey><PID>76477-007-8164986-21628</PID><PIDType>5</PIDType><SID>S-1-5-21-573038794-934737338-2017998603</SID><SYSTEM><Manufacturer>HP
Pavilion 061</Manufacturer><Model>PW729AA-ABA A814X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.20 </Version><SMBIOSVersion major="2" minor="3"/><Date>20050331000000.000000+000</Date></BIOS><HWID>D00A37470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>hp</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 175FC:GENUINE C&C INC|10521:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
