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Repaired Windows XP Home Edition with XP Home Edition SP2, now can't activate windows. RRS feed

  • Question

  • A customer brought me their computer for repair. It's an HP Pavilion desktop. It's fairly old as it has a Pentium 4 processor. Windows would not boot at all. just displayed "NTRLD is compressed" or something like that. Looking on the side of their case, it has a "Windows XP Home Edition" product key sticker. The only copy I had at my disposal was a copy of Windows XP Home Edition SP2. Now Windows tells me that the product key from the sticker on their case is the wrong product key. I tried internet and phone activation, and also tried using the change product key button from the activation screen. Nothing works. Please help.

    Thanks!

    KileyF

    **NOTE: The windows product key below is the one I'm trying to get rid of and replace with the customers valid product key.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R3R2D-TRP4D-PPPCT
    Windows Product Key Hash: SUU0kAOTSdJVQWhaOEwUrsBFXcI=
    Windows Product ID: 76477-007-8164986-21628
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPPCT</PKey><PID>76477-007-8164986-21628</PID><PIDType>5</PIDType><SID>S-1-5-21-573038794-934737338-2017998603</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PW729AA-ABA A814X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.20    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050331000000.000000+000</Date></BIOS><HWID>D00A37470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>hp</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 175FC:GENUINE C&C INC|10521:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, August 17, 2010 4:00 PM

Answers

  • Ok I fixed the problem by running the Microsoft Product Key Changer Utility. Once I did this and restarted the computer, I went into the windows activation wizard, and it said that this copy of windows was already activated. Looks like all is good.

    Thanks

    • Marked as answer by KileyF Tuesday, August 17, 2010 5:33 PM
    Tuesday, August 17, 2010 5:33 PM

All replies

  • "KileyF" wrote in message news:0aa85919-d4e3-4a75-9e20-cd90c7f47dfa...

    A customer brought me their computer for repair. It's an HP Pavilion desktop. It's fairly old as it has a Pentium 4 processor. Windows would not boot at all. just displayed "NTRLD is compressed" or something like that. Looking on the side of their case, it has a "Windows XP Home Edition" product key sticker. The only copy I had at my disposal was a copy of Windows XP Home Edition SP2. Now Windows tells me that the product key from the sticker on their case is the wrong product key. I tried internet and phone activation, and also tried using the change product key button from the activation screen. Nothing works. Please help.

    Thanks!

    KileyF


    The fact that you are using a sticker key for the install tells us that the Key is an OEM one - is the disk you are using for the reinstall a Retail one?
     
    OEM disks are always labelled with the words 'for installation on a new PC' (or similar), or printed with the OEM manufacturer's name.
     
    Having said that....
    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 17, 2010 4:16 PM
    Moderator
  • I just updated my post with the diagnostic info.
    Tuesday, August 17, 2010 4:20 PM
  • **NOTE: The windows product key below is the one I'm trying to get rid of and replace with the customers valid product key. It does look to be a retail disc that I used. Is there anyway to still be able to use their OEM product key to validate it?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R3R2D-TRP4D-PPPCT
    Windows Product Key Hash: SUU0kAOTSdJVQWhaOEwUrsBFXcI=
    Windows Product ID: 76477-007-8164986-21628
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6598CCBA-4ABD-432E-9D7D-6CC9C21BCF07}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPPCT</PKey><PID>76477-007-8164986-21628</PID><PIDType>5</PIDType><SID>S-1-5-21-573038794-934737338-2017998603</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PW729AA-ABA A814X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.20    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050331000000.000000+000</Date></BIOS><HWID>D00A37470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>hp</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 175FC:GENUINE C&C INC|10521:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, August 17, 2010 4:43 PM
  • Ok I fixed the problem by running the Microsoft Product Key Changer Utility. Once I did this and restarted the computer, I went into the windows activation wizard, and it said that this copy of windows was already activated. Looks like all is good.

    Thanks

    • Marked as answer by KileyF Tuesday, August 17, 2010 5:33 PM
    Tuesday, August 17, 2010 5:33 PM
  • "KileyF" wrote in message news:e2647005-f059-4c7b-9516-8f85687cff55...

    Ok I fixed the problem by running the Microsoft Product Key Changer Utility. Once I did this and restarted the computer, I went into the windows activation wizard, and it said that this copy of windows was already activated. Looks like all is good.

    Thanks


    Glad to hear it - well done with the utility, it's what I would have recommended - eventually :)
    Sorry about 'abandoning you', but I sometimes have a real life that intrudes on my forum activities.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 18, 2010 8:42 AM
    Moderator