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Win7 not genuine after months of use RRS feed

  • Question

  • I have been using a windows7 family pack that I purchased online (I have my fingers crossed) for 3 or 4 moth then it popped up with the copy of windos is not genuine. I notice some other posts that said they had replaced the hard drive. I did that about a moth ago and I'm really hoping that was my problem is. I have also tried to reactivate via phone. Here's my diagnostic report

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-JDFHJ-MM7H6-2JB4W

    Windows Product Key Hash: WKjiqJ0lFJq+KaxkJkNp3LkR9eg=

    Windows Product ID: 00359-062-7084583-85598

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {6D8C7212-5C1C-49D5-8264-7D8E27922459}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.111025-1505

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Ray\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6D8C7212-5C1C-49D5-8264-7D8E27922459}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2JB4W</PKey><PID>00359-062-7084583-85598</PID><PIDType>5</PIDType><SID>S-1-5-21-2012290720-4294105983-1829951579</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5628</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.15A.0316.2008.0522.1909</Version><SMBIOSVersion major="2" minor="4"/><Date>20080522000000.000000+000</Date></BIOS><HWID>1B213207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-062-708458-01-1033-7601.0000-0142012

    Installation ID: 001300160572805251439155309716828925494005781816747286

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2JB4W

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 4

    Trusted time: 1/14/2012 1:24:49 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:13:2012 15:35

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAeqjwYUQX8iHezTq83CjAazDRkAzMMQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GATEWA SYSTEM  

      FACP GATEWA SYSTEM  

      MCFG GATEWA SYSTEM  

      WDDT GATEWA SYSTEM  

      ASF! GATEWA SYSTEM  

      SLIC GATEWA SYSTEM  

      ASPT GATEWA SYSTEM  

      WDTT GATEWA SYSTEM  

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

      SSDT GATEWA CpuPm

     

     

     

    Saturday, January 14, 2012 7:29 PM

Answers

  • "StlRay" wrote in message news:b913e674-d834-4583-ae69-90bb969f319a...

    I was afraid of that too.

    If you know they're illegal surely MS knows it. Why can't they stop these guys so innocent people trying to keep their systems legal don't get ripped off. That's not a question, just ranting a little. I hope they at least have some type of legal action filed against them!

     

    Thanks again for the help.

    MS has to adhere to the law, unlike the scammers – which means that they have to purchase software themselves, and then prove that it’s non-genuine, in a court, before they can get any action. Such things take time, especially when there may be a number of issues such as an international boundary involved. They have to try and prove a link between the original purchaser and the vendor in a lot of cases, which can take a number of court appearances and warrants – and each takes its own time.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:39 AM
    Tuesday, January 17, 2012 6:34 PM
    Moderator
  • I was afraid of that. I've seen others from this bogus seller. Read their refund policy.

    Online Digital Items is a bogus seller. You can expect your other installations to go bad sooner or later.

    The ones I'm familiar with have blocked keys because they were reported as refunded.


    You will have to purchase genuine windows from a well known legitimate retailer. There are bogus sellers all over the internet.

    Also be aware the only legitimate windows download sales are from microsoft itself and their affiliate digital river.

    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:38 AM
    Tuesday, January 17, 2012 2:55 AM
    Answerer

All replies

  • The Family Pack is an upgrade only suite.  If you clean installed on the new hard drive you need to restore the original copy of Windows and then upgrade properly.  You can try phone activation and see if an agent will give you a new activation code but they don't have to.  To activate by phone, Click Start and type "slui.exe 3".  Select your region to get a phone number.  Ignore the automated prompts and you will eventually be transferred to an agent.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, January 14, 2012 8:04 PM
    Answerer
  • Thanks for your reply.

    I didn't do a fresh install, I cloned the disk.  I tried the automated activation but it didn't work.

    The family pack is also running on my laptop and I'm not having the there but I afraid it's going too soon. Why whould I have it on one and not the other?

    Monday, January 16, 2012 6:11 PM
  •  I tried the automated activation but it didn't work.

     

    What do you mean it didn't work?

    did you talk to a real person? It is important to not respond to any of the automated prompts. This will cause a real person to pick up

    Monday, January 16, 2012 6:26 PM
    Answerer
  • It appears that the image transfer was not completely successful.  You should either do it again or reinstall Windows.  Since the Family Pack is upgrade only, you would also need to reinstall the original copy of Windows and then upgrade again. 

    What does the Family Pack copy on another computer have to do with this one?  What did you clone?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, January 16, 2012 7:04 PM
    Answerer
  • Just noticed:

     

    Cached Online Validation Code: 0xc004c4a2

     

    This is the code for a blocked product key.

    Where did you purchase this?

    Monday, January 16, 2012 10:06 PM
    Answerer
  • I went through the whole automated prompts thing. I'll do what you said and get a real person. 

    I purchased this ar Online Digital Items. I guess I should have known better when it had "Buy Genuine Software" and Microsoft Logos all over the web pages :-)

     

    Cbarnhorst asked "What does the Family Pack copy on another computer have to do with this one?  What did you clone?" 

    The family pack allows 3 upgrades, I graded 2 machines. It would seem like if the key bad on one, it would be bad on both. I'm not having a problem with the other.

     

    Hey, thanks for the help even if it doesn't work out for me. I appreciate everyone's time trying to help.

    Tuesday, January 17, 2012 2:39 AM
  • I was afraid of that. I've seen others from this bogus seller. Read their refund policy.

    Online Digital Items is a bogus seller. You can expect your other installations to go bad sooner or later.

    The ones I'm familiar with have blocked keys because they were reported as refunded.


    You will have to purchase genuine windows from a well known legitimate retailer. There are bogus sellers all over the internet.

    Also be aware the only legitimate windows download sales are from microsoft itself and their affiliate digital river.

    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:38 AM
    Tuesday, January 17, 2012 2:55 AM
    Answerer
  • I was afraid of that too.

    If you know they're illegal surely MS knows it. Why can't they stop these guys so innocent people trying to keep their systems legal don't get ripped off. That's not a question, just ranting a little. I hope they at least have some type of legal action filed against them!

     

    Thanks again for the help.

    Tuesday, January 17, 2012 5:55 PM
  • Microsoft is very active pursuing these scams.  Keep in mind that the product key is not a fake.  It is a genuine key that has been abused.  It takes Microsoft a while to detect that a genuine key is being abused because there are a variety of ways of doing that.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, January 17, 2012 6:16 PM
    Answerer
  • "StlRay" wrote in message news:b913e674-d834-4583-ae69-90bb969f319a...

    I was afraid of that too.

    If you know they're illegal surely MS knows it. Why can't they stop these guys so innocent people trying to keep their systems legal don't get ripped off. That's not a question, just ranting a little. I hope they at least have some type of legal action filed against them!

     

    Thanks again for the help.

    MS has to adhere to the law, unlike the scammers – which means that they have to purchase software themselves, and then prove that it’s non-genuine, in a court, before they can get any action. Such things take time, especially when there may be a number of issues such as an international boundary involved. They have to try and prove a link between the original purchaser and the vendor in a lot of cases, which can take a number of court appearances and warrants – and each takes its own time.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 19, 2012 12:39 AM
    Tuesday, January 17, 2012 6:34 PM
    Moderator
  • Would you believe that I wrote to them and they REFUNDED my money! Must be my lucky day. Now if I can just find a family pack deal again.
    Friday, January 20, 2012 2:05 AM
  • Unbelievable. Be careful about deals. make sure you buy from a well known legitimate retailer.

     

    Very unusual to get a refund from these types especially after reading their refund policy. 

    Friday, January 20, 2012 3:12 AM
    Answerer
  • If they are crooks they are not ready to close down the current website and reopen elsewhere so they make some refunds to avoid scrutiny and buy some time.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, January 20, 2012 3:17 AM
    Answerer