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Unable to configure CRM 2013 IFD in outlook client RRS feed

  • Question

  • 

    Hi,

    I am trying to configure outlook client for CRM 2013 IFD organization.

    OS: Windows Server 2012

    ADFS: 1.1

    We have configured HomeRealmUrl as well.

    Attaching error log and screen shot

    Thnx in advance.

    17:21:06|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 13-Feb-14 5:21:06 PM ===
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    17:21:06|   Info| Client Configuration Wizard Version      : 6.0.0001.0061
    17:21:06|   Info| Client Configuration Wizard LanguageID   : 1033
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:21:06|   Info| Query all rows in profile table
    17:21:06|   Info| Outlook is  initialized
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:21:06|   Info| Client Configuration Wizard Running Mode : Normal
    17:21:06|   Info| Configuration file Type : Online.
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    17:21:06|   Info| Logon mapi store
    17:21:06|   Info| Logon admin service
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:21:06|   Info| Query all rows in msg service table
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:21:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:21:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:21:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    17:21:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    17:21:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    17:21:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    17:21:22|  Error| Error connecting to URL: https://crm.pcl.local:444/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Authentication failed
       at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.AuthenticateClaims()
       at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.SignIn()
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    17:28:39|  Error| Error connecting to URL: https://crm.pcl.local:444/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Authentication failed
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)


    Thursday, February 13, 2014 12:05 PM

All replies

  • Hi

    Are you able to access CRM 2013 from webclient using Claims authentication ?

    Are you sure ADFS 1.1 is supported. CRM 2011 needed ADFS 2.0 or 2.1. ?I never saw ADFS 1.1 anywhere in list.


    Thursday, February 13, 2014 12:29 PM
  • CRM does not work with ADFS 1.1

    Is your ADFS deployment working properly? Can you access CRM through ADFS?

    • Proposed as answer by Wayne Walton Thursday, February 13, 2014 2:39 PM
    Thursday, February 13, 2014 2:38 PM
  • Yes walton,

    My ADFS deployement is working fine.

    I am able to access CRM 2013 organization in web browser.

    Friday, February 14, 2014 9:46 AM