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Windows Vista 0X0C600C03 error RRS feed

  • General discussion

  • I have ran the diagnostic report for Wndows Genuine Advantage and below is the report obtained.  I have been having endless problems updating Vista and other MS products with numerous error codes.  Tried to run the One Care Live scanner and then received the 0x0c600c03 error, which lead me here.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {ED180687-63CE-436D-B005-7D15C3128548}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED180687-63CE-436D-B005-7D15C3128548}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-2104022359-3879334234-335911431</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20080130000000.000000+000</Date></BIOS><HWID>F9313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57226</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400054-02-2057-6000.0000-0452008
    Installation ID: 008665434092065510305483810350663493117164356326690335
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WRMG7
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEAeqjGwSKfIoJQoxrtCI+iUEaDwoMW35C18vQQnhkjjooIoqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    • Moved by Carey FrischMVP Tuesday, September 8, 2009 2:19 PM Moved to relevant category (From:Windows Vista Validation Issues (Windows Vista))
    • Changed type Stephen BootsMVP, Moderator Tuesday, September 8, 2009 3:28 PM off topic - wloc
    • Moved by Stephen BootsMVP, Moderator Tuesday, September 8, 2009 3:29 PM off topic (From:Windows Live OneCare General)
    Monday, September 7, 2009 12:54 PM

All replies

  • You are facing issue with live one care and no issue with the activation or validation. Contact live one care support of microsoft.
    Tuesday, September 8, 2009 6:34 AM
  • Live one care support is a payable service, is this the only recommended source of support for my issues with Vista and updates. 

    Surely Microsoft can resolve the issues without an additional payment.  When I go to Vista support it always states that I have a problem with my product ID, which is incorrect as per my diagonisitic test posted earlier, which clear states that I have a genuine and valid product.

    My understanding of the matter, is that these issues are all linked.  The fact that I cannot update my vista, also relates to the prodcut id. 
    Tuesday, September 8, 2009 10:52 AM
  • Sorry to keep you bouncing around. Your post was moved to the OneCare forum because you mentioned the OneCare scanner. I believe that you are referring to the free online scanner. Support for OneCare subscribers, the paid service, is free. The free scanner has its own forums here, where I cannot move your thread to.
     

    http://boards.live.com/safetyboards/board.aspx?BoardID=225

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 8, 2009 3:30 PM
    Moderator
  • Although you have attempted to use the Safety Scanner and received the 0x0c600c03 error, the main problem you're having concerns Microsoft Updates to your Vista system.  Because this involves Security Updates you are automatically qualified for no-charge telephone/chat/email Microsoft Security Support at 1-866-PCSafety (1-866-727-2338), if in North America.  Being unable to run the Safety Scanner due to error 0x0C600C03 would also qualify you for that support.  For other regions see this link:

    http://www.microsoft.com/protect/resources/support.aspx

    Additionally, you might want to review these articles for relevance(?) due to error Spsys.log Content: 0x80070002 in your Diagnostic report:

    http://www.mydigitallife.info/2007/12/21/fix-error-80070002-when-using-windows-update-in-vista/
    and:
    http://social.microsoft.com/Forums/en-US/genuinevista/thread/3b627d0d-6347-42d3-a67c-769c4269486a
    Regards, Dave
    • Edited by Dave__M Tuesday, September 8, 2009 5:45 PM additional reference
    Tuesday, September 8, 2009 4:28 PM