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  • Question

  • My Live One has run so I bought a new CD yesterday.  How do remove the old one from Vista in order to install the new one?
    Thursday, January 8, 2009 3:07 PM

Answers

  •   

    You do not need to uninstall/reinstall as the latest bits are already on the PC You simply need to renew with the retail key.

     

    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 8, 2009 3:56 PM
    Moderator