Office Not Genuine Alert

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  "NSoldevere" wrote in message news:0aef679b-219e-41d6-88e0-5a12f5938df6...

  I purchased my PC from Dell, it came preloaded with windows 7, I now get a Not Genuine message. I chatted with Dell support and they were no help.  I ran the Diagnostic Tool from MS and these are the results.  It is an annoying problem as are most with MS.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  

  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Enterprise 2007 - 108 Invalid VLK

  
  

  It may be annoying - but you have an install there of Office Enterprise, which - unless you are an employee of a large organisation that owns an Enterprise license, means that you own counterfeit software!

   

  Follow the Notification links for instructions on how to get legal.

   

  How did you acquire the Office license?

   

  
  --
   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, June 14, 2010 3:17 PM
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  "NSoldevere" wrote in message news:0aef679b-219e-41d6-88e0-5a12f5938df6...

  I purchased my PC from Dell, it came preloaded with windows 7, I now get a Not Genuine message. I chatted with Dell support and they were no help.  I ran the Diagnostic Tool from MS and these are the results.  It is an annoying problem as are most with MS.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {A56EE339-ADFF-4AB0-A15D-1B0DDCBDE611}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.100226-1909
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 108 Invalid VLK
  Microsoft Office Enterprise 2007 - 108 Invalid VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Soldevere\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{A56EE339-ADFF-4AB0-A15D-1B0DDCBDE611}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3536973753-1271562878-644345472</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220 Series </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.2.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090626000000.000000+000</Date></BIOS><HWID>54BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65142</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3032009
  Installation ID: 012694006134760090480251373776062584402444325844126752
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: RMV82
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 6/14/2010 8:41:39 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 6:7:2010 09:21
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqjYrcgE8CLMEzylYB4Y6zjARso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   062609  APIC1626
    FACP   062609  FACP1626
    HPET   062609  OEMHPET
    MCFG   062609  OEMMCFG
    SLIC   DELL    FX09  
    OEMB   062609  OEMB1626
    GSCI   062609  GMCHSCI
    SSDT   DpgPmm  CpuPm

   

  
  

  Your Office Enterprise is reporting as an invalid License Key "Office Status: 108 Invalid VLK  Microsoft Office Enterprise 2007 - 108 Invalid VLK"

   

  As Office Enterprise is only sold through a volume license arrangement with a business or academic institution and the supplier (in 5 or more licensed copies) and then from there possibly through a home use program, if your software was purchased in any other manner it is pirated or was sold illegally. 

   

  If you purchased as a business you need to see your IT manager and/or contact the seller of the product to straighten out the Invalid key.

   

  If you purchased as a private individual you need to contact the original seller and demand your money back.

   

  There are a lot of Enterprise versions out on the market (eBay and companies selling off of Amazon's web site) that are selling Enterprise with a license key created from a key-generator program and is not a Microsoft issued license.  There are other industrious people that are buying a volume license and selling the product repeatedly with the good key that is later blocked by MS.  I don't think you have this issue but the previous where the key was made with a key-generator.

   

   

  
  

  • Marked as answer by Darin Smith MS Tuesday, June 15, 2010 9:37 PM

  Monday, June 14, 2010 3:24 PM