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Motherboard failed: repairing the system to a new OEM XP installation on an new machine fails at activation RRS feed

  • Question

  • HI,

    Hope someone can help me. Over XMAS, I had the mother board fail on a machine I rely on for development work. It has a huge number of software apps and many folders outside the "Documents and settings" and would be a nightmare to reconstruct. The 2 250GB hard drives were in perfect order. The machine was running XP Professional. I had a broken arm to make life easier!!

    I looked up the microsoft web sites and http://support.microsoft.com/default.aspx/kb/824125 they explained that the correct process for a failed motherboard was to make a repair installation (getting the HAL etc. correct).

    On the basis of this I bought from MISCO a new HP Compaq dx2450 (complete with working motherboard, licensed for Vista Business, with XP installed) and the HP install disks for XP and Vista. I also bought 2 ide external usb boxes for the old hard drives. My intention was to use this new XP licence for the repaired system working in the new box. The HP COA on the box has a vista  key on it and indicates that it is downgraded to XP.

    Then fun and games!! during the process I discovered that XP media will not restore to USB external drives even thought MOB will boot from them. That XP-Sp2 repair will not work if you have not previously un-installed IE7 using the recovery console and then needs to be un-installed afterwards again using safe mode. Thank goodness I had not installed SP3 on my old system, or I would have had to slipstreamed the HP disks with SP3 for the repair to work at all.

    In any case I built the machine in HP default many times in the process and took a full backup from it for safety. I was discovered to find that the HP restore+ full repair from the DVD removes the repair partition instead of repairing it. So after a while I only had a single partition.

    So finally, I cleanly copied the the partition containing my old copy of XP etc. from my usb/ide external drive to C as the only partition, marked it as active, and immediately brought up the recovery console from HP - XP-sp2 installation disks, deleted IE7,...  and having rebooted, then did an install/repair from the same disks. This is recommended above. 

    This produced two errors - first it needed some drivers from the avg virus scanner, which, by installing my virus scanner on one of your test virtual XP machines, I was able to obtain, it succeeded except for an error in the installation of COM+. The machine has no network connections yet. Otherwise all seems to have gone quite well. Even outlook installed seemlessly on the second attempt when I made sure one of the hard drives had the full ooffice 2007 MSOCache.

    This took days!! But in the end went seemlessly. However, and even though I use the appropriate HP install disks and Restore+ disk on the correct HP hardware, following a repair, as opposed to a clean install, it is forcing me to an immediate activation. I phoned the number, but got nowhere, the only key I have is the one on the install CD, and on the running new HP build,  that is to say, the special VLK that HP uses with SLP. Of course, I was asked to change this, since its purpose is to avoid activation - and it is not valid for activation. I was aked to change this for the one on the COA - but this one which presumably it the vista one, was rejected and your automated service hang up saying go back to your OEM.

    Now, what do I do, I should not need to do anything! I am on the correct hardware with the correct disks. Looking into my repair with safe mode suggests that it has been very successful. But it is completly inaccessible and very urgently required. The issue seems to be purely in the activation.

    I still have the working HP backed up - can I copy certain keys and files from it to reconnect my repaired system to whatever code checks the bios is valid etc. I could also copy this over into the repaired system, and then import the registrys that refer to soiftware, users, etc. But this seems outrageous and very difficult. The recommended way is the way I have done it - but it seems that the XP-install disks do not validate the bios and properly overwrite the existing authentication.

    Please help - I am 100% legal - trying to cope with a MOB failure, I have followed MS recommendations, checked with HP before I purchased, that I could use the media they supplied to repair an existing installation onto my new machine...
     
    I seem to have had to go through many hoops that are really only there for copy protection, and at this point I seem to have a properly repaired system, - bar the fact that it is asking to activate and logging me off immediately.

    Thanks

    Terry

     PS As a fix, if I did yet another repair, with standard XP professional volume media and used the same HP XP key; and copied over the wpa.dbl and oembios.* from the working HP-installation, would it then all work, check the bios was correct, allow me to log in, and leave me with the correct oem licensed software.








    Sunday, January 18, 2009 3:04 PM

Answers

  • You really need to contact HP and work directly with them. There seems to be so many variables happening @ the moment. Manufacturers install the OEM SLP versions of the OS and they are required to provide you with assistance. 


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 19, 2009 11:46 PM
    Monday, January 19, 2009 11:46 PM

All replies

  • TerryFedUp said:

    HI,

    Hope someone can help me. Over XMAS, I had the mother board fail on a machine I rely on for development work. It has a huge number of software apps and many folders outside the "Documents and settings" and would be a nightmare to reconstruct. The 2 250GB hard drives were in perfect order. The machine was running XP Professional. I had a broken arm to make life easier!!

    I looked up the microsoft web sites and http://support.microsoft.com/default.aspx/kb/824125 they explained that the correct process for a failed motherboard was to make a repair installation (getting the HAL etc. correct).

    On the basis of this I bought from MISCO a new HP Compaq dx2450 (complete with working motherboard, licensed for Vista Business, with XP installed) and the HP install disks for XP and Vista. I also bought 2 ide external usb boxes for the old hard drives. My intention was to use this new XP licence for the repaired system working in the new box. The HP COA on the box has a vista  key on it and indicates that it is downgraded to XP.

    Then fun and games!! during the process I discovered that XP media will not restore to USB external drives even thought MOB will boot from them. That XP-Sp2 repair will not work if you have not previously un-installed IE7 using the recovery console and then needs to be un-installed afterwards again using safe mode. Thank goodness I had not installed SP3 on my old system, or I would have had to slipstreamed the HP disks with SP3 for the repair to work at all.

    In any case I built the machine in HP default many times in the process and took a full backup from it for safety. I was discovered to find that the HP restore+ full repair from the DVD removes the repair partition instead of repairing it. So after a while I only had a single partition.

    So finally, I cleanly copied the the partition containing my old copy of XP etc. from my usb/ide external drive to C as the only partition, marked it as active, and immediately brought up the recovery console from HP - XP-sp2 installation disks, deleted IE7,...  and having rebooted, then did an install/repair from the same disks. This is recommended above. 

    This produced two errors - first it needed some drivers from the avg virus scanner, which, by installing my virus scanner on one of your test virtual XP machines, I was able to obtain, it succeeded except for an error in the installation of COM+. The machine has no network connections yet. Otherwise all seems to have gone quite well. Even outlook installed seemlessly on the second attempt when I made sure one of the hard drives had the full ooffice 2007 MSOCache.

    This took days!! But in the end went seemlessly. However, and even though I use the appropriate HP install disks and Restore+ disk on the correct HP hardware, following a repair, as opposed to a clean install, it is forcing me to an immediate activation. I phoned the number, but got nowhere, the only key I have is the one on the install CD, and on the running new HP build,  that is to say, the special VLK that HP uses with SLP. Of course, I was asked to change this, since its purpose is to avoid activation - and it is not valid for activation. I was aked to change this for the one on the COA - but this one which presumably it the vista one, was rejected and your automated service hang up saying go back to your OEM.

    Now, what do I do, I should not need to do anything! I am on the correct hardware with the correct disks. Looking into my repair with safe mode suggests that it has been very successful. But it is completly inaccessible and very urgently required. The issue seems to be purely in the activation.

    I still have the working HP backed up - can I copy certain keys and files from it to reconnect my repaired system to whatever code checks the bios is valid etc. I could also copy this over into the repaired system, and then import the registrys that refer to soiftware, users, etc. But this seems outrageous and very difficult. The recommended way is the way I have done it - but it seems that the XP-install disks do not validate the bios and properly overwrite the existing authentication.

    Please help - I am 100% legal - trying to cope with a MOB failure, I have followed MS recommendations, checked with HP before I purchased, that I could use the media they supplied to repair an existing installation onto my new machine...
     
    I seem to have had to go through many hoops that are really only there for copy protection, and at this point I seem to have a properly repaired system, - bar the fact that it is asking to activate and logging me off immediately.

    Thanks

    Terry

     PS As a fix, if I did yet another repair, with standard XP professional volume media and used the same HP XP key; and copied over the wpa.dbl and oembios.* from the working HP-installation, would it then all work, check the bios was correct, allow me to log in, and leave me with the correct oem licensed software.









    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

      Or, click the Windows Activation icon in the notification area.
    2. Click Yes, I want to telephone a customer service representative to active Windows now.
    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

      Note The number appears now and differs based on the location that you select.
    5. When activation is completed and you receive the following message, click OK.
      You have successfully activated your copy of Windows.
    To the PS : it would not work. the oembios.dat, and wpa.dbl are tied to the specific OEM and machine.
    Monday, January 19, 2009 1:52 PM
  • TerryFedUp,

    Sounds like the source of the problem is a mixture of licensing types, whatever license type that was on the old computer is not meshing with the SLP/OEM license type that HP supplied you with.

    Seems to me it would have been better to replace the defective motherboard.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, January 19, 2009 6:03 PM
  • Thanks, please remember that I can only logon to safe mode command line.

    I can then launch explorer, if I do as you suggest, will it work in safe mode.

    If I try to log on normally it takes me to activation anyhow. But as I explained in my overlong email, I have done this, and called microsoft - but the automated service does not take me to a human being before rejecting my vista key. Maybe there is a way to get a human being.

    I am afraid that, while I agree with your remark that " the oembios.dat, and the wpa.dbl are tied to the specific OEM and machine." I do not understand the relevance, the point is that these are working copies from the backup I made of the factory build that I installed clean from the HP media. It is completely specific to the machine I am trying to get things working for.

    Thanks for the comments.
    Monday, January 19, 2009 11:14 PM
  • To Dan at IT associates.

    I agree - unfortunately the motherboard was too old. I would have needed a new cpu as well and I naively thought this was a sensible way forward. After all I have bought a new licence!

    But actually, I think it is more a case that I need the HP media to be a little more agressive in what it replaces but not too agressive. I was wondering if I triggered an "inplace upgrade" by running XP setup on the CD from the installed XP (perhaps using the unattended.txt in the sysprep subfolder) I could achieve this without destroying the software and user installation on the machine. I have no idea if an inplace upgrade is different to using the install windows/r option from CD setup. I am also concerned that the options 

    /unattend   : Upgrades your previous version of Windows 98, Windows Millennium Edition, Windows NT 4.0, or Windows 2000 in unattended Setup mode. All user settings are taken from the previous installation, so no user intervention is required during Setup.

    /unattend [ num ] : [ answer_file ] : Performs a fresh installation in unattended Setup mode. The specified answer_file provides Setup with your custom specifications. Num is the number of seconds between the time that Setup finishes copying the files and when it restarts your computer. You can use num on any computer running Windows 98, Windows Millennium Edition, Windows NT, Windows 2000, or Windows XP.

    are really different and that if I use the answer file (very preferable because it would tell setup where to look for drivers etc. ) it will clean out my current software from the registry etc.

    Thanks for any  further help.

    Monday, January 19, 2009 11:33 PM
  • You really need to contact HP and work directly with them. There seems to be so many variables happening @ the moment. Manufacturers install the OEM SLP versions of the OS and they are required to provide you with assistance. 


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 19, 2009 11:46 PM
    Monday, January 19, 2009 11:46 PM
  • Stephen,

    You may be right - but I need to get going.

    I will try them tommorrow.
    Tuesday, January 20, 2009 1:02 AM