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Errors when creating an appointment after CRM 3.0 > 4.0 Upgrade RRS feed

  • Question

  • Hi,

    We have recently upgraded from CRM 3.0 to CRM 4.0 (Roll up Pack 5) and everything seems to be working as it should except for one element, Appointments. When creating a new appointment the details are entered as normal, then Save & Close is clicked, at this point the following error is generated;

    "the requested record was not found or you do not have sufficient permission to view it"

    You then proceed to click Ok a 'Scheduling Alerts' dialog is shown displaying the following error;

    "General failure in scheduling engine."

    At this point 'Ignore & Save' is clicked and the appointment is then created successfully.

    We have tried various users and roles, the issue affects all of them.

    Any help would be appreciated.

    Many Thanks,

    Al
    Monday, November 9, 2009 4:04 PM

Answers

All replies

  • You should take a trace with the tool CrmDiagTool (http://blogs.msdn.com/benlec)

    You error sounds like one that should have been corrected with the last rollup (http://support.microsoft.com/kb/956129)

    Could you try to install rollup 6 or 7 ?


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    Monday, November 9, 2009 4:07 PM
    Moderator
  • Monday, November 9, 2009 4:19 PM
  • Thanks for the suggestion. I have followed the advice in the article without luck, the accounts pair up fine without any blanks. I have however discovered one corrupt account which may be contributing to the problem.

    Thanks,

    Al
    Tuesday, November 10, 2009 10:09 AM
  • Hi Al,

    please enable the tracing on the crm server. This error message also occures if the user which creates the appointment has insufficient rights.
    See http://www.langalaxy.de/2009/08/howto-debugging-crm-errors/
    • Marked as answer by Jim Glass Jr Thursday, November 12, 2009 6:16 PM
    Tuesday, November 10, 2009 10:15 AM