Window 7 Home Premium "Computer not running Genuine Windows"

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  Please run the following commands, and post the results.

   

  REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

   

   They may show something

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, December 16, 2012 10:43 PM

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  Here is the output I received

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
      DisplayName    REG_SZ    Security Processor Loader Driver
      ErrorControl    REG_DWORD    0x3
      Start    REG_DWORD    0x0
      Type    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
      0    REG_SZ    Root\LEGACY_SPLDR\0000
      Count    REG_DWORD    0x1
      NextInstance    REG_DWORD    0x1
  
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x401
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
  
  
  C:\Windows\system32>
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
  VC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
  SVC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>

  Tuesday, December 18, 2012 3:18 PM
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  ConfigFlags REG_DWORD 0x401

  is the cause of your problem.

   

  Open Device Manager

  Click on View in the menu bar

  Click on Show hidden devices

  Navigate to 'Non-Plug and Play Drivers'

  Find the 'Security Processor Loader Driver' and right-click on it.

  Select Properties.

  In the Driver tab...

  Select Boot from the Type dropdown bar

  Click Start

  Click OK, and reboot

   

  Post another MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, December 18, 2012 3:58 PM

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  I navigated to the "Non-Plug and Play Drivers"  Following your steps to "start" I received a message telling me the drive is not enabled.  I returned to the General Tab and clicked on "Enable Device" and I received the message "Security Processor Loader Driver - Windows was not able to enable this device". The General Screen shows on finishing the process "This device is disabled. (Code 22) 

  "

  Thursday, December 20, 2012 7:43 PM
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  I was afraid of that.

  See if this works...

  Open an Elevated Command Prompt, and run the following commands

   

  sc config spldr start= boot

  sc start spldr

   

  Post teh results, and reboot, and post another MGADiag report.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Unproposed as answer by Noel D PatonModerator Friday, December 21, 2012 6:20 PM
  • Proposed as answer by Noel D PatonModerator Friday, December 21, 2012 6:20 PM
  • Marked as answer by Noel D PatonModerator Saturday, December 29, 2012 11:48 AM

  Friday, December 21, 2012 9:08 AM

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  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>sc config spldr start= boot
  [SC] ChangeServiceConfig SUCCESS
  
  C:\Windows\system32>
  C:\Windows\system32>sc start spldr

  Friday, December 21, 2012 3:59 PM
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  Here is the report following the reboot after applying the commands above. 

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {AC670A7D-D0F6-4D84-AE21-5841C2349B92}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{AC670A7D-D0F6-4D84-AE21-5841C2349B92}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-835878629-26434880-2826095946</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6803</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="5"/><Date>20100419000000.000000+000</Date></BIOS><HWID>4C1C3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1602010
  Installation ID: 006732066026335274534676150431060410569866329206572412
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7QJB7
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 12/21/2012 11:32:50 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 12:21:2012 10:53
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAIAAQABAAEAAQACAAAAAQABAAEAvOms3RQvvMXcosaHKlg0u2gRThkA9+qC
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        APIC0904
    FACP            ACRSYS        FACP0904
    HPET            ACRSYS        OEMHPET
    MCFG            ACRSYS        OEMMCFG
    SLIC            ACRSYS        ACRPRDCT
    OEMB            ACRSYS        OEMB0904
    SSDT            DpgPmm        CpuPm
  
  

  Friday, December 21, 2012 4:34 PM
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  Bingo!

  You're good to go :)

  Good Luck!

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, December 21, 2012 4:51 PM

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  Thank you very much.  It will be so nice not to have the pop-up notice appearing on a regular basis. 
  

  Friday, December 21, 2012 6:03 PM
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  You're welcome.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, December 21, 2012 6:19 PM

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