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not genuine anymore??? RRS feed

  • Question

  • My daughter has a toshiba laptop and it suddelnly says not genuine copy of windows, bought it new from Currys approx 2 years ago. it has the official product code on bottom but its quite worn so hard to make out a couple of letters, can anyone help :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5FE14A14-4A9A-40EE-BED8-8ECAB47B5606}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5FE14A14-4A9A-40EE-BED8-8ECAB47B5606}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-1257031984-1157006972-2748259858</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>DAB93607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800017-02-2057-7601.0000-0192012
    Installation ID: 000183081576744705091086641242564380552816323922604805
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BWX77
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 18/02/2012 21:19:30

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:30:2011 20:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqh61fxJ4vsQMxZIVPkQHRRh6kUeIJD3KPgOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT   
      SRAT   AMD     HAMMER 
      MSCT   OEMID   MSCTTBL
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   TOSCPL        
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW


    Saturday, February 18, 2012 9:43 PM

Answers

  • "ntnac" wrote in message news:ae76aa3b-d3d1-40c9-b6b9-d82edc7911e8...
    ok thanks, have tried and tried but still unable to read the sticker, My daughter has put everything she need onto a disc and emaild me other documents she needs (to be homest not much as she only really uses it for the internet) but I am not really sure what I needd to do to reinstall the system. Can anyone advise thanks
     
     
    You will need to retain any other Product Keys – so download and install Belarc Advisor, and run it – copy the section on Product Keys (ignore the Windows one – it will do no good) for safety.
    The run the manufacturer’s recovery system – check the manual for details, as each manufacturer has their own method.
    It will automatically reformat the Windows drive deleting all data and programs, and then reinstall Windows.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 10:16 PM
    Sunday, February 19, 2012 12:33 PM
    Moderator
  • "ntnac" wrote in message news:0b0fa9c9-a2b3-4260-9115-48425805545f...

    My daughter has a toshiba laptop and it suddelnly says not genuine copy of windows, bought it new from Currys approx 2 years ago. it has the official product code on bottom but its quite worn so hard to make out a couple of letters, can anyone help :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: BWX77
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 18/02/2012 21:19:30

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes   
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW

     

    As you suspected, you need the Product Key from the COA sticker to make the system genuine again.
    The problem appears to be that the license in the OS has been ‘lost’ somehow – possibly by overuse of a registry cleaner, or file-deletion app, or from malware.
    The OS requires that license to be able to self-activate the OEM_SLP Key that the machine came with, and so it failed when that information when AWOL.
     
    Unfortunately, in such circumstances the only alternative to changing the Key to the one on the Sticker is a clean reinstall using the manufacturer’s Recovery system – which means backing up all data to external media for safe-keeping wile the system reformats the drive and reinstalls.
     
    Try using a bright light and a magnifying glass to read the sticker – I find it helps enormously.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 10:16 PM
    Saturday, February 18, 2012 10:26 PM
    Moderator

All replies

  • "ntnac" wrote in message news:0b0fa9c9-a2b3-4260-9115-48425805545f...

    My daughter has a toshiba laptop and it suddelnly says not genuine copy of windows, bought it new from Currys approx 2 years ago. it has the official product code on bottom but its quite worn so hard to make out a couple of letters, can anyone help :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: BWX77
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 18/02/2012 21:19:30

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes   
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW

     

    As you suspected, you need the Product Key from the COA sticker to make the system genuine again.
    The problem appears to be that the license in the OS has been ‘lost’ somehow – possibly by overuse of a registry cleaner, or file-deletion app, or from malware.
    The OS requires that license to be able to self-activate the OEM_SLP Key that the machine came with, and so it failed when that information when AWOL.
     
    Unfortunately, in such circumstances the only alternative to changing the Key to the one on the Sticker is a clean reinstall using the manufacturer’s Recovery system – which means backing up all data to external media for safe-keeping wile the system reformats the drive and reinstalls.
     
    Try using a bright light and a magnifying glass to read the sticker – I find it helps enormously.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 10:16 PM
    Saturday, February 18, 2012 10:26 PM
    Moderator
  • ok thanks, have tried and tried but still unable to read the sticker, My daughter has put everything she need onto a disc and emaild me other documents she needs (to be homest not much as she only really uses it for the internet) but I am not really sure what I needd to do to reinstall the system. Can anyone advise thanks
    Sunday, February 19, 2012 9:58 AM
  • "ntnac" wrote in message news:ae76aa3b-d3d1-40c9-b6b9-d82edc7911e8...
    ok thanks, have tried and tried but still unable to read the sticker, My daughter has put everything she need onto a disc and emaild me other documents she needs (to be homest not much as she only really uses it for the internet) but I am not really sure what I needd to do to reinstall the system. Can anyone advise thanks
     
     
    You will need to retain any other Product Keys – so download and install Belarc Advisor, and run it – copy the section on Product Keys (ignore the Windows one – it will do no good) for safety.
    The run the manufacturer’s recovery system – check the manual for details, as each manufacturer has their own method.
    It will automatically reformat the Windows drive deleting all data and programs, and then reinstall Windows.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 20, 2012 10:16 PM
    Sunday, February 19, 2012 12:33 PM
    Moderator
  • Thanks soooo much, done the above and its working again, never asked for any other product keys either. Daughter very happy as its like a new laptop again, all set for her starting Uni in the summer. Hopefully it wont happen again. Thanks again

    Sunday, February 19, 2012 5:13 PM
  • "ntnac" wrote in message news:76f8b0ea-e04f-46d1-99f8-df2fa3cce527...

    Thanks soooo much, done the above and its working again, never asked for any other product keys either. Daughter very happy as its like a new laptop again, all set for her starting Uni in the summer. Hopefully it wont happen again. Thanks again

    You’re welcome – good luck to you both!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 19, 2012 5:18 PM
    Moderator