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Email Router - Tracking Emails from a Specific Date Onwards!! RRS feed

  • Question

  • We have just implemented CRM at a client as well as the email router. Problem is, the client has over 3 years of data and as such I don't want CRM to process all those emails.

    Is there a way to tell the email router to parse emails from a specific day onwards please?

    Tuesday, October 4, 2011 1:40 PM

All replies

  • If you configure the user's record to use the Forward Mailbox option for incoming e-mails, then the E-mail router will only process e-mails that are forwarded to the central mailbox used for the forward mailbox. So in a new install, the E-mail Router would only pick up e-mails after the forwarding rule has been deployed.

     

    • Proposed as answer by Jim Glass Jr Tuesday, October 4, 2011 5:17 PM
    Tuesday, October 4, 2011 4:00 PM
    Moderator
  • If you configure the user's record to use the Forward Mailbox option for incoming e-mails, then the E-mail router will only process e-mails that are forwarded to the central mailbox used for the forward mailbox. So in a new install, the E-mail Router would only pick up e-mails after the forwarding rule has been deployed.

     

    Interesting... ok will give it a try. Thanks for your help. :)

    • Edited by TimothyMT Wednesday, October 5, 2011 8:32 AM
    Wednesday, October 5, 2011 8:32 AM
  • It also occured to me that CRM will only process e-mails for a user from the user's mailbox if the user chooses automatic tracking of e-mails in personal options.

     

    • Proposed as answer by Jim Glass Jr Wednesday, October 5, 2011 4:39 PM
    Wednesday, October 5, 2011 9:38 AM
    Moderator
  • I further checked the above, and it was discovered that emails were not taking long to download due to a substantial quantity nor was the problem the email router, but after some investigation it seems to be exchange.

    After getting the logs fully functional, we started monitoring the logs and discovered exchange was constantly returning '404' not found errors. Since we finally had something to start on we based our investigation on that and noticed CRM has a problem processing emails with special characters on exchange 2007.

    Luckily the following article explained what needed to be done.

    http://blog.customereffective.com/blog/2009/02/crm-40-forward-mailbox-hangs-on-emails-with-and-other-special-characters---exchange-2007-on-server-2008.html

    It mentions CRM 4.0 but it seems this problem exists also on CRM 2011 since were are receiving exactly the same errors.

    We deployed the change and are monitoring is, so should the above work, will post accordingly.

    Tuesday, October 11, 2011 8:37 AM