Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Unable to sign in to Live Mesh RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    For some reason, I cannot use Live Mesh on my computer which has XP installed (Live Mesh works fine with my other computer with Vista).  When I try to sign into Live Mesh from the local application, I get a pop-up window which says "Unable to sign in to Live Mesh.  Please make sure your username and password are correct.  Request to MOE failed with status code: 500 Internal server error."  I'm tried this multiple times and am certain that I am typing in the correct username and password (since they worked fine on my other computer).  I'm using version 0.9.3424.5.

    Thanks,
    Ben
    Tuesday, November 4, 2008 7:19 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Ben (good name you've got!),

    We're currently investigating a number of reports of this error (there are a couple of other threads on it), but one thing that has helped some people is to delete all browsing history, cache, cookies, etc., and sign out of all Live services (e.g., Messenger), then try again.  If none of that helps, though, please know that we are working to resolve this as soon as we can, and we'll definitely let everyone know once we have a fix.

    Thanks,

    Ben.
    Tuesday, November 4, 2008 8:55 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Ben (good name you've got!),

    We're currently investigating a number of reports of this error (there are a couple of other threads on it), but one thing that has helped some people is to delete all browsing history, cache, cookies, etc., and sign out of all Live services (e.g., Messenger), then try again.  If none of that helps, though, please know that we are working to resolve this as soon as we can, and we'll definitely let everyone know once we have a fix.

    Thanks,

    Ben.
    Tuesday, November 4, 2008 8:55 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Ben,
    I am having the sample issue and it just started to not connect. I uninstalled and re-installed and still no resolution. I sent my logs to the email address.
    Thanks...
    Mr.Smiley
    Sunday, December 7, 2008 4:19 PM