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Dell XPS getting intermittent validation errors 0x80070426 RRS feed

  • Question

  • After running fine for a couple of months, fo the past few days I started getting validation errors. I get either the flavor where only the validation error popup occurs and the rest of the screen is black or a more thorough logon where I get the Windows Aero is disabled.

     

    Reading other threads, I checked the status of the slsvc. It is not running and I get this error when trying to start it:

     

    C:\Stuff>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 54273 has occurred.

    The system cannot find message text for message number 0xd401 in the message fil
    e for BASE.

     

    If I try to start it from the mgmt console I get error 0xc004d401.

     

     

    Here's the WGA output:

     

     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Windows Product Key: *****-*****-XYYY2-Q4PRJ-VP789
    Windows Product Key Hash: XqtcfCgjLdONwqfvP/P1MtH7EVw=
    Windows Product ID: 89576-OEM-7304716-06659
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: 7c51a492-b493-4db0-aecf-d357cf5b714d
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: M:20070509215016962-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7c51a492-b493-4db0-aecf-d357cf5b714d</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-VP789</PKey><PID>89576-OEM-7304716-06659</PID><PIDType>3</PIDType><SID>S-1-5-21-1138926123-225438653-3963495829</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>9D133207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DXP061</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>82F476665DCA168</Val><Hash>ftjBmtYS4AWz22TEKGWWvEy+xU0=</Hash><Pid>89451-OEM-6618061-80454</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Thursday, May 10, 2007 2:26 AM

Answers

  • Hi Jeff,

     

    I sent you an e-mail earlier today.  The e-mail support agent with whom you're in contact may have closed your case, but I certainly haven't.  I'm still working with you.  I'm sorry for the confusion.

     

    Thanks!

    Tuesday, May 15, 2007 2:37 AM

All replies

  • Hello,

    Please check this post:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=897109&SiteID=25

    If none of those programs could be causing your issue, please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue.  Thank you!

    Thursday, May 10, 2007 6:19 PM
  • None of those things seem to be it. I do have PC-Cillin Internet Security but it is version 14.60.1195 and has been installed for a since I upgraded to Vista. I uninstalled it and the problem is still there. But now that I've played around too much I've lost the last good restore point and can no longer get a good boot.

     

    I'm trying to open a service request but I'm getting an unknown error when I try to submit the request,

     

    Friday, May 11, 2007 1:21 AM
  • Not sure why it took several tries, but I opened a support request, confirmation number is 1035200899
    Friday, May 11, 2007 1:50 AM
  • Could someone help me. A support engineer contacted me via e-mail last week requesting additional information. I e-mailed her back with what she had requested (at least what I was able to get). After two days I finally heard back. But her e-mail just said she hadn't heard from me and wondered what was happening. I replied again. Then I forwarded my original response. I had also forwarded to her the spsys.log that was requested by a program manager in response to my posting here.

     

    This morning I got an e-mail from the original support engineer saying that since she hadn't heard from me, she was closing the ticket. Very frustating! Is there any other way to contact support? I know my e-mail is working since the e-mail with the spsys.log file was acknowledged by the program manager that requested it and the support person was cc-ed.

     

    Jeff

     

    Monday, May 14, 2007 12:19 PM
  • Hi Jeff,

     

    I sent you an e-mail earlier today.  The e-mail support agent with whom you're in contact may have closed your case, but I certainly haven't.  I'm still working with you.  I'm sorry for the confusion.

     

    Thanks!

    Tuesday, May 15, 2007 2:37 AM