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Continually getting not genuine message RRS feed

  • Question

  • I saw someone else has the same problem as I do, but they didn't get a response that was helpful for me.  I have a genuine copy of windows that came with my PC.  Now, all of a sudden I'm getting this notice that I don't have a genuine copy.  So I've gone through various steps.  I've done the regsvr32 on all the dll's mentioned.  I've done the validation manually, 3 times now.  Yet the notification never leaves the tray on the bottom, and the notification comes back when I restart.  This is getting rediculous. 

     

    I also did the diagnostic. 

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: N/A
    Windows Product Key:
    removed

    Windows Product Key removed
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d6c18207-051d-4f08-9748-c6af24af7107
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-8004100e_025D1FF3-118-8004100e
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_FCEE394C-438-8004100e_025D1FF3-118-8004100e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: F:\PROGRA~1\FIREFOX\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d6c18207-051d-4f08-9748-c6af24af7107</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2372524092-4282444140-2883414438</SID><SYSTEM/><BIOS><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D2AB378701844E63</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4700</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>A0313C5E5A5C066</Val><Hash>h5kFCbLBUmvnSbd26LBihBlk958=</Hash><Pid>70141-051-5107143-56253</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, December 15, 2006 6:16 AM

Answers

  • Jackie:

     

    Looking at the diagnostics file output: It looks like you have removed some core files that WGA Notifications needs to run properly and securely. Please run the Diagnostics tool and press "Resolve now" to update those files.

     

    In addition, it says:

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

     

    I would suggest using your OEM Dell Recovery Media CD's to recover your installation of Windows XP Professional. It looks like you have some modified/tampered files witn your OS which may be causing other conflicts.

     

     

    -phil

    Sunday, December 17, 2006 1:31 AM