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Can't find "automated phone system" option when trying to solve error code 0xC004E003 in Vista Ultimate Activation RRS feed

  • Question

  • A few days ago I installed some windows updates and now my computer asks for Windows Activation product key every time I boot. (I have a genuine copy of Windows Ultimate and it was pre-installed when i bought it.)When I type in the product key I get this error.

    So I referred Microsoft Support (http://support.microsoft.com/kb/931276) and according to them if you get this type of error you have to go to "Change Product Key" in System Properties and enter the product key there. When I did this, the same error occurs. The next suggestion Microsoft gave if the above didn't work  was to, use an option called "Automated Phone System" which according to them you can find by the following steps.

    1. Click Start
      the Start button
      , and then click Computer.
    2. Click System properties on the toolbar, and then click Click here to activate Windows now in the Windows activation section.

      User Account Control permission
      If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
    3. Click Show me other ways to Activate.
    4. Click Use the automated phone system, and then follow the instructions that are provided.

    I can't find "Show me other ways to Activate" nor "Use the automated phone system" w    hen I go to System Properties and click "15 days to Activate. Activate now". (I clicked this because I couln't find an option called " Click here to activate Windows now"). Instead I get the Windows Activation dialog box with only three options. That is

    • Buy a new product key online
    • Type a different product key
    • Contact Microsoft to help resolve this problem. (when I click this it  opens Windows help and support).

    I really need to find the "Automated Phone System" option because I think thats the only way to solve this problem. So please give me a solution to this before the 15 days expire.





    • Moved by Carey FrischMVP, Moderator Tuesday, September 20, 2011 7:01 PM Moved to more appropriate forum category (From:Windows Vista Activation)
    Tuesday, September 20, 2011 6:10 PM

Answers

  • "zanco2524" wrote in message news:22a6d03b-f991-48d1-ade6-22ab348dd525...

    I don't have have the COA sticker now it got worn out and fell off. Is there any other way to get that product key?

    P.S (I wasnt aware that the Microsoft Office version was not genuine, it was pre-installed when I bought it)


    -Nafha-
     
    As far as I can tell, there is no suitable BIOS update available which may fix this – try contacting Acer direct and asking if they have a BIOS update with the Vista SLIC table present. If they do, then try installing that one and see if it fixes the problem.
     
    If not, then your only option is to try a Factory Recovery process using the Acer media (see your manual for details). That may work (or it may not, as it looks as if your BIOS has no SLIC table at all) – you MUST back up all data to external media first, as this will delete all data on the drive
     
    If that doesn’t work, then your only option (if your PC is out of warranty) is to purchase a new Full Retail license for Windows.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, September 23, 2011 9:14 PM
    Wednesday, September 21, 2011 9:47 AM
    Moderator

All replies

  • "zanco2524" wrote in message news:0b97c79b-096e-4acf-965d-1bf073d7580c...

    A few days ago I installed some windows updates and now my computer asks for Windows Activation product key every time I boot. (I have a genuine copy of Windows Ultimate and it was pre-installed when i bought it.)When I type in the product key I get this error.

     

    So I referred Microsoft Support (http://support.microsoft.com/kb/931276) and according to them if you get this type of error you have to go to "Change Product Key" in System Properties and enter the product key there. When I did this, the same error occurs. The next suggestion Microsoft gave if the above didn't work  was to, use an option called "Automated Phone System" which according to them you can find by the following steps.

    1. Click Start
       
      , and then click Computer.
    2. Click System properties on the toolbar, and then click Click here to activate Windows now in the Windows activation section.

       
      If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
    3. Click Show me other ways to Activate.
    4. Click Use the automated phone system, and then follow the instructions that are provided.

    I can't find "Show me other ways to Activate" nor "Use the automated phone system" w    hen I go to System Properties and click "15 days to Activate. Activate now". (I clicked this because I couln't find an option called " Click here to activate Windows now"). Instead I get the Windows Activation dialog box with only three options. That is

    • Buy a new product key online
    • Type a different product key
    • Contact Microsoft to help resolve this problem. (when I click this it  opens Windows help and support).

    I really need to find the "Automated Phone System" option because I think thats the only way to solve this problem. So please give me a solution to this before the 15 days expire.





     
     
    It’s likely that there are other problems – please provide an MGADiag report.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - IN YOUR OWN THREAD, please

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 20, 2011 8:12 PM
    Moderator
  • Here My MGADiag Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {2F0B274B-0614-4958-B4E6-1AEA00E61955}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): 00000000-80000003
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F0B274B-0614-4958-B4E6-1AEA00E61955}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-3891653339-3400433812-1583733324</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4935     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20090112000000.000000+000</Date></BIOS><HWID>A0333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65829</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300031-02-1033-6002.0000-2642011
    Installation ID: 018095730871503840745342000551976916233041465926048072
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 932CC
    License Status: Initial grace period
    Time remaining: 20700 minute(s) (14 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhGg3J/JpBKg+CGUPFMCyTAlKTy9HSIIOVGJqxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      NSLI            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm




    -Nafha-
    Wednesday, September 21, 2011 8:42 AM
  • "zanco2524" wrote in message news:5a44945b-eb76-48f2-a3b5-974a47290334...

    Here My MGADiag Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001



    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    Other data-->
    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4935     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20090112000000.000000+000</Date></BIOS



    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table




    -Nafha-
     
     
    You are currently using the OEM_SLP Product Key that came with your computer – this Key requires that a proper SLIC table be present in the BIOS to be able to self-activate in conjunction with certificates in the OS. For some reason, your PC is unable to properly read the SLIC table, and as a result is showing as being non-genuine.
    The solution is to change the Product Key to the on on your COA sticker on the machine’s case, using the Change Product Key link at the bottom of the System properties page  - you may then have to activate by phone.
     
    You should also note that your installation of Office is non-genuine, being based on a Blocked Volume License Key.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 21, 2011 8:51 AM
    Moderator
  • I don't have have the COA sticker now it got worn out and fell off. Is there any other way to get that product key?

    P.S (I wasnt aware that the Microsoft Office version was not genuine, it was pre-installed when I bought it)


    -Nafha-
    Wednesday, September 21, 2011 9:11 AM
  • "zanco2524" wrote in message news:22a6d03b-f991-48d1-ade6-22ab348dd525...

    I don't have have the COA sticker now it got worn out and fell off. Is there any other way to get that product key?

    P.S (I wasnt aware that the Microsoft Office version was not genuine, it was pre-installed when I bought it)


    -Nafha-
     
    As far as I can tell, there is no suitable BIOS update available which may fix this – try contacting Acer direct and asking if they have a BIOS update with the Vista SLIC table present. If they do, then try installing that one and see if it fixes the problem.
     
    If not, then your only option is to try a Factory Recovery process using the Acer media (see your manual for details). That may work (or it may not, as it looks as if your BIOS has no SLIC table at all) – you MUST back up all data to external media first, as this will delete all data on the drive
     
    If that doesn’t work, then your only option (if your PC is out of warranty) is to purchase a new Full Retail license for Windows.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, September 23, 2011 9:14 PM
    Wednesday, September 21, 2011 9:47 AM
    Moderator