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Another "This copy of Windows is not genuine" issue - build 7601 RRS feed

  • Question

  • Others appear to be having similar issues...  This problem suddenly appeared.  Here is my paste from MGADT:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-29T4K-FMV39-YHCCH
    Windows Product Key Hash: v3fnkybcm+vFs7w/U6T2xjJHtKE=
    Windows Product ID: 00359-032-8204214-85231
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6D526F4F-696A-4844-A0A6-8AF00F59924B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D526F4F-696A-4844-A0A6-8AF00F59924B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YHCCH</PKey><PID>00359-032-8204214-85231</PID><PIDType>5</PIDType><SID>S-1-5-21-2913236317-814230174-4002188810</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG5270</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0206   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090512000000.000000+000</Date></BIOS><HWID>E8233F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-820421-01-1033-7600.0000-0572011
    Installation ID: 009863498393787393626885796415627105430922130183881993
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YHCCH
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 9/5/2011 6:09:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2011 10:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln3qrSi8RryENIwmaGVWgoDSxo6J2A43TFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      GSCI   A_M_I_  GMCHSCI
      SSDT   DpgPmm  CpuPm
      SLIC   _ASUS_  Notebook

     

    Tuesday, September 6, 2011 1:13 AM

Answers

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    UPDATE:   Users are reporting the problem has been fixed.

    Many are reporting that the problem is fixing itself

    if not:

    My current suggestion is this:

    Restart computer

    If that doesn't work:

    http://www.microsoft.com/genuine/validate/

     

    Last resort:

    Call: 866-530-6364  (windows 7 Genuine Advantage solution center)

    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:24 PM
    Tuesday, September 6, 2011 1:15 AM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:24 PM
    Wednesday, September 7, 2011 10:24 PM

All replies

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    UPDATE:   Users are reporting the problem has been fixed.

    Many are reporting that the problem is fixing itself

    if not:

    My current suggestion is this:

    Restart computer

    If that doesn't work:

    http://www.microsoft.com/genuine/validate/

     

    Last resort:

    Call: 866-530-6364  (windows 7 Genuine Advantage solution center)

    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:24 PM
    Tuesday, September 6, 2011 1:15 AM
    Answerer
  • George,

    I think your approach hits the nail on the head.  I doubt we will get many new posters on this issue but the ones we get should try the restart first.  That will probably clear the issue.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, September 6, 2011 1:56 AM
    Answerer
  • Ok, I restarted.  Twice.  No change.

    I will now attempt the "validate" link.

    Tuesday, September 6, 2011 6:16 AM
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:24 PM
    Wednesday, September 7, 2011 10:24 PM