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Windows stop error during logon process (WinXP) RRS feed

  • Question

  • My laptop was crashing intermittently during the logon process, and, I could not load it successfully, even using safe mode.  It was not even loading on the boot PC, and, at one point I was suspecting it was hacked.

    Your help would be appreciated in troubleshooting the error which occurred on a laptop powered by Windows XP SP3.  I wouldn't mind if you sent me a FREE upgrade to Windows 7 (or 8), should you find out that this is a bug from your end, because I regularly paid for the OEM licenses when I purchased the laptop.

    C:\Windows\MEMORY.DMP is around 2Gb of size, and, I have not yet managed to find a suitable debugger tool for Windows XP.  Is it possible to transmit you the results in some other format?

     

    Related links

    How to read the small memory dump files that Windows creates for debugging

     

    • Moved by SachinW Wednesday, July 14, 2010 10:56 PM Not related to Forum Issues (From:Forums Issues (not product support))
    Wednesday, July 14, 2010 4:05 PM

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