Unable to reactive Vista Home Premium. RRS feed

  • Question


    Hi. A few months ago i purchased a HP Pavillion DV6000 laptop running Windows XP. As part of the deal on my laptop i was offered a free upgrade when Vista came out. I received an upgrade CD that upgraded my computer to Vista with a new product key. I activated the product online and all was good.


    I then repartitioned and reformatted my computer and reinstalled Vista with the same product key. It wouldnt let me activate online so i activated via the telephone system which all worked fine.


    The other day i had to wipe my computer again due to a combination of viruses and spyware. I again could not activate online and this time i could not activate via the telephone system. I still have the product key for Vista i recieved with my cd and also the product key on the laptop that i used for XP.


    What can i do to activate my product key?


    Thanks Smile

    Tuesday, October 16, 2007 8:10 PM


  • The Windows Vista upgrade procedure requires that you have a qualifying Windows installation.  So you need to first install and activate Windows XP, then use the Windows Vista upgrade DVD to "upgrade".

    Wednesday, October 17, 2007 4:40 PM