Assign Open ServiceNow tickets of an assignment group to a member of the assignment group RRS feed

  • General discussion

  • Hello,
    The inflow of ServiceNow tickets in my org is immense and it consumes a lot of productive time for me to keep monitoring the queue and assign tickets to oneself. Is there a PS query which can run at every 15 seconds (or any time interval desired) and check for open tickets in an assignment group and if found, assign it automatically to a particular analyst who is a part of that assignment group?

    Please help. 

    Thanks & Regards
    Email: mujtaba_9@hotmail.com

    • Changed type Bill_Stewart Wednesday, July 22, 2020 9:56 PM
    • Moved by Bill_Stewart Wednesday, July 22, 2020 9:57 PM Off-topic
    Wednesday, April 15, 2020 7:49 AM

All replies

  • This is not a ServiceNow developer forum. I would suggest searching for a more appropriate place to ask your question.

    -- Bill Stewart [Bill_Stewart]

    Wednesday, April 15, 2020 2:02 PM