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Office 2003 failed Validation RRS feed

  • Question

  • We recently had a crash and had to do a clean install of everything, which worked fine except now we cannot get office 2003 to validate.  We purchased it new from Dell a few years back, have used it faithfully for sometime, had it validated prior to the crash, now it will not validate.  Any suggestions on how we can overcome this, or am i simply stuck with buying a new program?
    Monday, April 9, 2007 10:32 PM

Answers

  • Bubba,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help and protect YOU our valued customer. It is important for more people like you to report a piracy case who have become a victim.

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 9, 2007 11:10 PM
  • I just ran into the same issue.  I decided to run windows update (no critical updates available), then office update.  Office update has always worked in the past, so I just followed the instructions and validated it again, but it said it was not valid, so I ran the diagnostic test and it turned out there was a problem with the active x install, so I re-installed it and it passed the second time around, but validation still failed.  See error message & url:

     

    http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&cCode=USA&Error=114&PartnerID=502&sGuid=9eea7e38-cecc-45e1-9ba3-4ae11e115283

     

     

    This computer has failed validation. Expand for details.

    Microsoft Office Professional Edition 2003:
    Validation Failed

    The product key used to install Office has been blocked by Microsoft.

    [0x80180114

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YVHPJ-VJPM9-V4JFY
    Windows Product Key Hash: 1yJ7+atWTwD7dDnfwcMKYRBX3SY=
    Windows Product ID: 55277-005-7794366-21193
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: e4ae60d5-37c0-4142-9895-9a4a1669e64a
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e4ae60d5-37c0-4142-9895-9a4a1669e64a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-V4JFY</PKey><PID>55277-005-7794366-21193</PID><PIDType>5</PIDType><SID>S-1-5-21-583907252-1214440339-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060602000000.000000+000</Date></BIOS><HWID>6A5234770184C068</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57879</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Hopefully I can get this resolved soon.  I also had a problem on my son's computer that is using ms office 2002.  I haven't run any of the dianostics tests on it yet, but the individual programs say they are validated, but the office update says they are not. 

     

    I'm assuming for the office 2003 issue, somebody has somehow compromised the product key and therefore the integrity of office itself. 

     

    Any help is appreciated. 

    Tuesday, April 10, 2007 2:19 AM
  • Mantis,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. James I have extracted a portion of your diagnostic results to review with you.

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft


         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker.
        As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.
        Good news your Windows installation did pass validation and is genuine, so that's great news. Again I am sorry to hear about your situation. In turn I hope the information will help you with getting a resolution. Please don't hesitate re-posting if you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     

    Tuesday, April 10, 2007 9:50 PM

All replies

  • Bubba,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help and protect YOU our valued customer. It is important for more people like you to report a piracy case who have become a victim.

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 9, 2007 11:10 PM
  • I just ran into the same issue.  I decided to run windows update (no critical updates available), then office update.  Office update has always worked in the past, so I just followed the instructions and validated it again, but it said it was not valid, so I ran the diagnostic test and it turned out there was a problem with the active x install, so I re-installed it and it passed the second time around, but validation still failed.  See error message & url:

     

    http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&cCode=USA&Error=114&PartnerID=502&sGuid=9eea7e38-cecc-45e1-9ba3-4ae11e115283

     

     

    This computer has failed validation. Expand for details.

    Microsoft Office Professional Edition 2003:
    Validation Failed

    The product key used to install Office has been blocked by Microsoft.

    [0x80180114

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-YVHPJ-VJPM9-V4JFY
    Windows Product Key Hash: 1yJ7+atWTwD7dDnfwcMKYRBX3SY=
    Windows Product ID: 55277-005-7794366-21193
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: e4ae60d5-37c0-4142-9895-9a4a1669e64a
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e4ae60d5-37c0-4142-9895-9a4a1669e64a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-V4JFY</PKey><PID>55277-005-7794366-21193</PID><PIDType>5</PIDType><SID>S-1-5-21-583907252-1214440339-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060602000000.000000+000</Date></BIOS><HWID>6A5234770184C068</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57879</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Hopefully I can get this resolved soon.  I also had a problem on my son's computer that is using ms office 2002.  I haven't run any of the dianostics tests on it yet, but the individual programs say they are validated, but the office update says they are not. 

     

    I'm assuming for the office 2003 issue, somebody has somehow compromised the product key and therefore the integrity of office itself. 

     

    Any help is appreciated. 

    Tuesday, April 10, 2007 2:19 AM
  • Mantis,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. James I have extracted a portion of your diagnostic results to review with you.

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft


         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker.
        As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.
        Good news your Windows installation did pass validation and is genuine, so that's great news. Again I am sorry to hear about your situation. In turn I hope the information will help you with getting a resolution. Please don't hesitate re-posting if you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     

    Tuesday, April 10, 2007 9:50 PM