locked
Email - "An error has occurred...." RRS feed

  • Question

  • Every time I try to promote an email I create in Outlook, regardless if it is a contact or not, when I click Send I get the following message:

    "An error has occurred. Try this action again. If the problem persists, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator.  Finally, you can contact Microsoft Support."

    Does anyone have a solution for this?

    Thanks,

    Tom

    Thursday, August 26, 2010 8:14 PM

Answers

  • Hi Rene - I eventually had to open a support Case with Microsoft.  They determined it was because some emails were holding extra blank characters in the database and this was causing an error.  They had us run SQL scripts to strip the blank characters out and this seemed to work.
    • Marked as answer by Allmant Wednesday, May 18, 2011 9:41 PM
    Wednesday, May 18, 2011 9:41 PM

All replies

  • Thursday, August 26, 2010 8:18 PM
    Moderator
  • Thank you, but regarding the support article, I have the Administrator role in the system.
    Thursday, August 26, 2010 8:21 PM
  • I thought it was a long shot but the tracing should give us a better error message.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Thursday, August 26, 2010 8:25 PM
    Moderator
  • hi,

    have you applied latest rollups? If not, i suggest you apply rollup 7 and then rollup 12.

    Also , try seting DevErrors = true on web.config.

    Hope it helps,

    PP [twitter.com/pabloperalta]

    Thursday, August 26, 2010 8:49 PM
  • Is there a large attachment on the email? Does the error appear for all users when they try to file any email message from any PC? Can you track the email after sending it?


    Neil Benson, CRM Addict and MVP at Customery Ltd.You can reach me on LinkedIn or Twitter.

    Friday, August 27, 2010 12:53 PM
    Moderator
  • Neil - there are no attachments, and you cannot  track the email after sending it.  My laptop is the only laptop with the Outlook client installed, so I have no way to test if other users have the same error.
    Friday, August 27, 2010 1:14 PM
  • Hi Allmant, at least we have ruled out any attachment-related issues.

    To track an email after you have sent it, open your Sent Items folder, click on the email in the list of sent messages, click Track in CRM.

    If you are unable to install Microsoft Dynamics CRM for Outlook on any other PCs then unfortunately, we'll be unable to troubleshoot whether the issue is related to your CRM user account or you computer. You could try running a repair (from Add/Remove Programs) or reinstalling CRM for Outlook.

    BTW, what version of Windows, Outlook and CRM are you running? What service packs or update rollups have you installed.


    Neil Benson, CRM Addict and MVP at Customery Ltd.You can reach me on LinkedIn or Twitter.

    • Marked as answer by Jim Glass Jr Friday, August 27, 2010 3:05 PM
    • Unmarked as answer by Allmant Friday, August 27, 2010 5:13 PM
    Friday, August 27, 2010 2:02 PM
    Moderator
  • Thanks Neil - The sent items get the same error.  I believe we are on rollup 9, but I need to double check with our sys admin in our office.  I have requested we go to rollup 12, but we have had issues with our customizations and rollups in the past so we are careful when we do rollups.  I have run the dianostic tools but they don't seem to tell me anything.

    I am on XP, Outlook 2007 and CRM 4.0 Rollup 9.

    I have tried repair and uninstall/reinstall and no luck.

    Friday, August 27, 2010 2:36 PM
  • Did you receive any info with Tracing?
    MSCRM Bing'd - http://bingsoft.wordpress.com
    • Marked as answer by Jim Glass Jr Friday, August 27, 2010 3:05 PM
    • Unmarked as answer by Allmant Friday, August 27, 2010 5:13 PM
    Friday, August 27, 2010 2:40 PM
    Moderator
  • Where do I see the results for Tracing when it is enabled?
    Friday, August 27, 2010 2:53 PM
  • Should be DriveName:\ InstallingUser \Local Settings\Application Data\Microsoft\MSCRM\Traces

     

    See here for more info http://support.microsoft.com/kb/907490


    MSCRM Bing'd - http://bingsoft.wordpress.com
    • Marked as answer by Jim Glass Jr Friday, August 27, 2010 3:05 PM
    • Unmarked as answer by Allmant Friday, August 27, 2010 5:13 PM
    Friday, August 27, 2010 2:57 PM
    Moderator
  • I did produce some log files, but I am unsure what to look for?
    Friday, August 27, 2010 3:03 PM
  • Have you ever been able to track these emails? Are others having the same problem? Are you trying to track an email for someone for whom you are a delegate?
    • Marked as answer by Allmant Friday, August 27, 2010 5:13 PM
    • Unmarked as answer by Allmant Friday, August 27, 2010 5:13 PM
    Friday, August 27, 2010 5:08 PM
  • Marcus - Yes, it used to work fine.  In fact, emails that are generated by my various workflows track with no problem - it is just when manually create an email that it does not work.

    I am the only user in this org that is using Outlook with CRM so I am unable to test as another user.

    I am only trying to track my emails.

    Friday, August 27, 2010 5:15 PM
  • could you paste your log files detail here so that anybody can check it
    Mahain : http://mahenderpal.wordpress.com
    Friday, August 27, 2010 5:16 PM
    Moderator
  • If you are on Rollup 9, and you are the only one who uses Outlook, is it possible that your Sys Admin skipped Rollup 7 (which included an Outlook Client Update that is a pre-requisite for future rollups)?
    Friday, August 27, 2010 5:20 PM
  • Sure Mahender - I have three log files:

    crmaddin

    crmabp32

    "COMPUTERNAME-OUTLOOK"-Client

    Which ones should I post?

    Friday, August 27, 2010 5:23 PM
  • "COMPUTERNAME-OUTLOOK"-Client
    Mahain : http://mahenderpal.wordpress.com
    Friday, August 27, 2010 5:29 PM
    Moderator
  • To check your Outlook Client version select from the Outlook menu bar: CRM>Help>About MS Dynamics CRM

    If your Outlook version is 4.0.7333.3, then you are on the most recent version. Additionally, if you are on Rollup 9, your CRM version should be 4.0.7333.2644.

    Friday, August 27, 2010 5:33 PM
  • # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2010-08-27 11:02:00.239
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: TALLMAN
    # CRMVersion: 4.0.7333.2747
    [2010-08-27 11:02:00.239] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.239] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.239] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:00.239] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, starting threads Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData ThreadProc starting Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Initializing COM. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.474] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Initialized COM. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2010-08-27 11:02:00.489
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: TALLMAN
    # CRMVersion: 4.0.7333.2747
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::SetupContainerRowData File: c:\bt\17195\src\application\outlook\abprovider\cobjectcontainer.cpp Line: 1029
    >hr = 0x80004005
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key UserName failed Function: FReadWzRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 267
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, starting threads Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial ABP sync set to 30000 milliseconds. Function: CObjectContainer::QueryPlatformDataInternal File: c:\bt\17195\src\application\outlook\abprovider\cobjectcontainer.cpp Line: 785
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | 

    ****

    QueryPlatformData settings
     sync interval 30000 ms

    ****



     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPSyncOnce failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData 0 syncOnce 

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData waiting 30000 ms for next sync

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:00.489] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, foreground session (refcount == 2)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:00.630] Process:OUTLOOK |Thread:5540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 3)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.755] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.755] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.755] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.755] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:01.755] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, foreground session (refcount == 4)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.818] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.818] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.818] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.818] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:01.818] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, foreground session (refcount == 4)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.833] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.833] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.833] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.833] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:01.833] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, foreground session (refcount == 4)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.849] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.849] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.849] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.849] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:01.849] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, foreground session (refcount == 5)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:01.880] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 6)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_GLOBAL_OFFLINE_SUPPORT is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.177] Process:OUTLOOK |Thread:5444 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 7)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_SPL_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_SPL_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:02.536] Process:OUTLOOK |Thread:2316 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 8)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17195\src\application\outlook\common\utility.h Line: 209
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:03.380] Process:OUTLOOK |Thread:4364 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 9)

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.599] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData given TIMEOUT event Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.630] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | DoSync Access Rights: 0x0000007f

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.630] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | DoSync Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.630] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetSyncChanges starting PrepareSync Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.817] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetSyncChanges finished PrepareSync Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.817] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |   SyncEntry[0] {entityName=Contact, insertCount=8, deleteCount=0}

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.817] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | *** DoSync starting Contact

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.817] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     DownloadAllSyncData Checking for shutdown event Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.817] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error |     DownloadAllSyncData Contact 1 remaining 8

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.911] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate cache Contact

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.911] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate created DOM Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:30.911] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate deleting changed items Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate deleting changed items complete Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate inserting new or updated items Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | InsertUpdateNewItem cache Contact

     Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | InsertUpdateNewItem created DOM Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | InsertUpdateNewItem Walking resultset Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | InsertUpdateNewItem pass finished Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate inserting new or updated items complete Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38
    [2010-08-27 11:02:31.130] Process:OUTLOOK |Thread:2488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | RemoveDeltaAndInsertUpdate pass finished Function: TraceFn1 File: c:\bt\17195\src\application\outlook\abprovider\traces.cpp Line: 38

    Friday, August 27, 2010 5:46 PM
  • Outlook Version is 4.0.7333.2747

    CRM Version is 4.0.7333.2741

    Friday, August 27, 2010 5:47 PM
  • Did you solve this problem? One of my customers has a similar problem... and they use WorkSite for document management. E-mails created are always stored through WorkSite.

    Any suggestions will be helpful!

    CRM Trace file contains:

    [2011-04-26 08:49:20.429] Process:OUTLOOK |Thread:4072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPSyncOnce failed Function: FReadDWORDRegKeyValue File: c:\bt\17118\src\application\outlook\common\utility.h Line: 209
    [2011-04-26 08:49:20.429] Process:OUTLOOK |Thread:4072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData 0 syncOnce

    Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:20.429] Process:OUTLOOK |Thread:4072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData waiting 30000 ms for next sync

    Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:50.443] Process:OUTLOOK |Thread:4072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData given TIMEOUT event Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:50.443] Process:OUTLOOK |Thread:4072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CObjectContainer::QueryPlatformData waiting 30000 ms for next sync

    Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CABProvider::Logon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CABProvider::Logon MAPI_GLOBAL_OFFLINE_SUPPORT is set Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CABProvider::Logon MAPI_UNICODE is set Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CABProvider::Logon AB_NO_DIALOG is set Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Creating IABLogon for MAPI. Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ABPDisabled failed Function: FReadDWORDRegKeyValue File: c:\bt\17118\src\application\outlook\common\utility.h Line: 209
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CABLogon::CABLogon MAPI_BG_SESSION is set Function: TraceFn1 File: c:\bt\17118\src\application\outlook\abprovider\traces.cpp Line: 38
    [2011-04-26 08:49:51.506] Process:OUTLOOK |Thread:2896 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Running inside of OUTLOOK, but not starting threads (refcount == 2)


    CRM Consultant
    Wednesday, April 27, 2011 8:08 AM
  • Hi Rene - I eventually had to open a support Case with Microsoft.  They determined it was because some emails were holding extra blank characters in the database and this was causing an error.  They had us run SQL scripts to strip the blank characters out and this seemed to work.
    • Marked as answer by Allmant Wednesday, May 18, 2011 9:41 PM
    Wednesday, May 18, 2011 9:41 PM
  • Hi Allmant,

    do you know, which extra blank characters (which table, column) led to this problem. We face the same errors but only for one of our users. It works fine if you restart Outlook, but then after a certain time t, it won't work. If you try it again with the same E-Mail after an Outlook restart, everthing is fine.

    Best regards,

    Florian

    Tuesday, July 19, 2011 1:19 PM