locked
Software Licensing Service Not Starting. RRS feed

  • Question

  • First off, here's my WGAD results:

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-WXQDV-BT94X-MVQM3
    Windows Product Key Hash: 82ijsqruwZzpqgmFru16xYx1334=
    Windows Product ID: 89572-011-0791855-71871
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {ADA60F7D-F5CF-4155-9F8D-013803DDEF0F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071009-1543
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ADA60F7D-F5CF-4155-9F8D-013803DDEF0F}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MVQM3</PKey><PID>89572-011-0791855-71871</PID><PIDType>5</PIDType><SID>S-1-5-21-2314564605-4144208736-2129525588</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7191</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051122000000.000000+000</Date></BIOS><HWID>85913507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>81CAB5013013714</Val><Hash>q99JgtuaGc2hkrkj7cXwfPkciY8=</Hash><Pid>81602-906-5694344-68832</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    So, whever I start up my computer, I get an error message saying "A problem occured when Windows tried to activate. Error Code 0x8007426"

    I'm aware that the error code means that the SLSvc service has not been started and therefore should but, but whenever I try to, I get the error message "Error 0x80070005: Access Denied." I'm fairly certain that if I can get this service started again, everything'll be fine, but I unfortunatly don't know what caused this issue in the first place so I'm not able to undo the mistake. Any help into how to fix this would be greatly appreciated, because I haven't been able to find out anything myself.

    -DValo
    Monday, February 18, 2008 1:10 AM

Answers

  •  

    Hi DValo,

     

      If you haven't done so already, try the below steps to restart the Software Licensing Service.

     

      If the below steps do not resolve your issue, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and they will provide additional help in starting the service. (Make sure to tell them what we have already had you try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, February 19, 2008 12:14 AM

All replies

  •  

    Hi DValo,

     

      If you haven't done so already, try the below steps to restart the Software Licensing Service.

     

      If the below steps do not resolve your issue, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and they will provide additional help in starting the service. (Make sure to tell them what we have already had you try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, February 19, 2008 12:14 AM
  • Here is what I got:

    The software licensing service could not be started.

    A system error has occurred.

    System eror 5 has occurred.

    Access is denied.
    Wednesday, April 1, 2009 12:29 AM
  • Hello KevinHummer,

       Would you create your own Forum thread, include a Diagnostic Report and a short description of the issue, what you have tried already and any error messages you received.


    To generate a Diagnostic Report,download and run the Genuine Diagnostic tool at http://go.microsoft.com/fwlink/?linkid=52012.  Click the 'Contunue' button and when it is done collecting the information click the 'Copy" button and paste the report into the new forum thread.


    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Wednesday, April 1, 2009 4:51 PM