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HP Compaq purchased from Fry's for personal use, Fails Validation RRS feed

  • Question

  • Hi,

    My Wife's computer suddenly started showing a Microsoft Validaton issue.  We have had the machine over 4 years, keep up on the updates, and recently, did extensive Malware, Spyware, cleaning.  The computer came pre-loaded with XP Professional and has the "Certificate of Authenticity" on the top of the computer housing.  I am not sure how to proceed.  This computer seems to be taken away from us and we are left high and dry.  What am I missing?  I do notice that the Product key in the diagnostic report is different from the key on the top of the computer. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 55274-640-1464517-23239
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {96AF0FAC-D53A-4210-93BC-DC20A28200AE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{96AF0FAC-D53A-4210-93BC-DC20A28200AE}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>55274-640-1464517-23239</PID><PIDType>1</PIDType><SID>S-1-5-21-1993962763-2146995231-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx2250 Microtower</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>MS7297 1.12</Version><SMBIOSVersion major="2" minor="5"/><Date>20080811000000.000000+000</Date></BIOS><HWID>5CB134A701842076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>BB00AC5F2DD770C</Val><Hash>ytK38N7NwM2H3APpNRaElgOUGF0=</Hash><Pid>81607-902-3152287-64926</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>83EB91161F7F730</Val><Hash>kgLrFLMiKvl3cz7ujh+QQSyuf5c=</Hash><Pid>81602-920-7771724-68592</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10078:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Compaq Computer Corporation|10065:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, December 30, 2012 11:52 PM

Answers

  • Please use the Windows Product Key Update Tool (click on the Windows XP tab to access it) and enter the Windows XP Professional product key that is printed on the Certificate of Authenticity.

    Carey Frisch

    • Marked as answer by Yellowroadbike Monday, December 31, 2012 9:35 PM
    Monday, December 31, 2012 6:44 AM
    Moderator

All replies

  • Please use the Windows Product Key Update Tool (click on the Windows XP tab to access it) and enter the Windows XP Professional product key that is printed on the Certificate of Authenticity.

    Carey Frisch

    • Marked as answer by Yellowroadbike Monday, December 31, 2012 9:35 PM
    Monday, December 31, 2012 6:44 AM
    Moderator
  • Thank you! Your quick, accurate answer fixed the issue. 
    Monday, December 31, 2012 9:36 PM