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Explorer wont validate Errror code 0x800401f3 RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-FTQ2X-9PWYV-9GVD3
    Windows Product Key Hash: WoDZqKt8g9ehGFvoFfLbu1Fw9+Y=
    Windows Product ID: 76487-OEM-2254636-37473
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: fcffaeb9-5fec-4315-8595-4f6239bc5310
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-85-800401f3_BB5C1257-47-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    1 Windows XP Pro
    2 OEM

    Resolve button is greyed out in mxdiag
    On diagnostic page it repeatedly goes to page to change active scripting. I can go no further.
    I cant load windows update page
    I cant log onto these forums in explorer

    My problem started with yahoo music engine i received script errors when trying to log in. I figured something was corrupt so i unistalled and tried to reinstall. I receive the same script error when i try to install. I then thought it was a problem with explorer. When i tried to validate i received "Code not avaliable. The validation code could not be obtained. This may be due to techinal difficulties, or you may be running and unsupported operating system. [Errror code 0x800401f3]"

    I am not sure what to do next.


    Sunday, May 27, 2007 3:24 PM

Answers

  • Id10terror,

     

    Please try this solution as posted by Darin Smith of MS to another poster with similar problems:

     

    We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer.

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

     

    Fix b:

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Please tell us how this works for you.

    Monday, May 28, 2007 4:55 PM
  • that fixed it thank you Dan
    Monday, May 28, 2007 8:05 PM
  • id10terror,

     

    Thank You very much for getting back to us with the results!

     

    The error you reported was stumping a lot of people, but it looks like they may have it cured now.

     

    Good Luck and Happy Computing

    Monday, May 28, 2007 8:08 PM
  •  id10terror wrote:
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-FTQ2X-9PWYV-9GVD3
    Windows Product Key Hash: WoDZqKt8g9ehGFvoFfLbu1Fw9+Y=
    Windows Product ID: 76487-OEM-2254636-37473
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: fcffaeb9-5fec-4315-8595-4f6239bc5310
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-85-800401f3_BB5C1257-47-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    1 Windows XP Pro
    2 OEM

    Resolve button is greyed out in mxdiag
    On diagnostic page it repeatedly goes to page to change active scripting. I can go no further.
    I cant load windows update page
    I cant log onto these forums in explorer

    My problem started with yahoo music engine i received script errors when trying to log in. I figured something was corrupt so i unistalled and tried to reinstall. I receive the same script error when i try to install. I then thought it was a problem with explorer. When i tried to validate i received "Code not avaliable. The validation code could not be obtained. This may be due to techinal difficulties, or you may be running and unsupported operating system. [Errror code 0x800401f3]"

    I am not sure what to do next.


    Monday, May 28, 2007 10:02 PM
  • Josef Bottinelli,

     

    Your post came thru with only a quote of a previous poster's post.

     

    Is your XP installation experiencing WGA problems?  If so, post back and describe!

    Monday, May 28, 2007 10:56 PM
  • Dear Dan,

     

    This is incredible.  I was having major hassles trying to authenticate Windows XP SP2.  It failed via the normal route (i.e. when trying to download IE7), and failed again and again when using the WGA tool and the GenuineCheck.exe tool.

     

    Like others here, I ran the diagnostics tool, and it returned that my copy was "Genuine," although I *still* could not authenticate.

     

    Then I finally found your message, tried the fix, and just like that----validation successful!  I could download IE7 and will now attempt to install Office 2007 (which was failing but without any kind of error message to tell me why it was failing).

     

    Thanks again for this helpful posting.

     

    Kind Regards,

    Jonathan

    Tuesday, May 29, 2007 11:25 PM
  • OEXP Probs,

     

    I can't take the credit, I just copied a previous post from one of the MS staffers.  That particular problem had them scratching their heads for a while!

     

    Glad to hear you're up and running again!

    Wednesday, May 30, 2007 2:50 AM

All replies

  • Id10terror,

     

    Please try this solution as posted by Darin Smith of MS to another poster with similar problems:

     

    We have been testing this issue and I have been able to reproduce the error and then was able to fix it using the below steps. The cause is that the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ is missing. This is the registry key for MSXML 3.0 and should be there on all Windows XP computers. WGA uses the XML service, on a computer, to be able to validate that computer.

     

    Fix a:

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

     

    Fix b:

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Please tell us how this works for you.

    Monday, May 28, 2007 4:55 PM
  • that fixed it thank you Dan
    Monday, May 28, 2007 8:05 PM
  • id10terror,

     

    Thank You very much for getting back to us with the results!

     

    The error you reported was stumping a lot of people, but it looks like they may have it cured now.

     

    Good Luck and Happy Computing

    Monday, May 28, 2007 8:08 PM
  •  id10terror wrote:
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-FTQ2X-9PWYV-9GVD3
    Windows Product Key Hash: WoDZqKt8g9ehGFvoFfLbu1Fw9+Y=
    Windows Product ID: 76487-OEM-2254636-37473
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: fcffaeb9-5fec-4315-8595-4f6239bc5310
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-85-800401f3_BB5C1257-47-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    1 Windows XP Pro
    2 OEM

    Resolve button is greyed out in mxdiag
    On diagnostic page it repeatedly goes to page to change active scripting. I can go no further.
    I cant load windows update page
    I cant log onto these forums in explorer

    My problem started with yahoo music engine i received script errors when trying to log in. I figured something was corrupt so i unistalled and tried to reinstall. I receive the same script error when i try to install. I then thought it was a problem with explorer. When i tried to validate i received "Code not avaliable. The validation code could not be obtained. This may be due to techinal difficulties, or you may be running and unsupported operating system. [Errror code 0x800401f3]"

    I am not sure what to do next.


    Monday, May 28, 2007 10:02 PM
  • Josef Bottinelli,

     

    Your post came thru with only a quote of a previous poster's post.

     

    Is your XP installation experiencing WGA problems?  If so, post back and describe!

    Monday, May 28, 2007 10:56 PM
  • Dear Dan,

     

    This is incredible.  I was having major hassles trying to authenticate Windows XP SP2.  It failed via the normal route (i.e. when trying to download IE7), and failed again and again when using the WGA tool and the GenuineCheck.exe tool.

     

    Like others here, I ran the diagnostics tool, and it returned that my copy was "Genuine," although I *still* could not authenticate.

     

    Then I finally found your message, tried the fix, and just like that----validation successful!  I could download IE7 and will now attempt to install Office 2007 (which was failing but without any kind of error message to tell me why it was failing).

     

    Thanks again for this helpful posting.

     

    Kind Regards,

    Jonathan

    Tuesday, May 29, 2007 11:25 PM
  • OEXP Probs,

     

    I can't take the credit, I just copied a previous post from one of the MS staffers.  That particular problem had them scratching their heads for a while!

     

    Glad to hear you're up and running again!

    Wednesday, May 30, 2007 2:50 AM
  • hi, i've been having the same error message and i tried the steps described but there was still an error.  I downloaded the file and installed it with no error messages but the dll won't register.  i get the error "0x80004005"

    UPDATE:
    nevermind.  i got my problem fixed.
    Sunday, September 16, 2007 12:21 AM