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Windows "Not Genuine" popup on valid Windows 7 OEM + Office RRS feed

  • Question

  • Hello,

    Getting a Windows "Not Genuine" popup on my father's computer. All software is genuine, not sure exactly what the issue is. Tried re-activating, and system is fully activated (both office and windows).

    Here's the popup window http://i.imgur.com/RICYd.png

    As far as I can tell, the Diag report looks like everything is OK. I'm scratching my head, wondering what we are missing (possibly malware?).

    Here's the diag:

    Diagnostic Report (1.9.0027.0):
    ------------------------------

    -----------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C937175F-2074-4A53-A481-C2A355899DE7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C937175F-2074-4A53-A481-C2A355899DE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1856238549-515860906-3666161374</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2242CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6FET79WW (3.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091002000000.000000+000</Date></BIOS><HWID>EEB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6F   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>294DCDE4C1D7F10</Val><Hash>P2+qNCKZJBj7gEUu9uJTYIwDvVQ=</Hash><Pid>81608-904-2124264-65914</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3442009
    Installation ID: 011992405061301096221675400741937734946531715974390802
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJQKD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 1/5/2011 1:14:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:3:2011 10:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAAABAAAABAABAAEAeqhcWHuhgIXkLLBULggoy2Q/wPaEu8rY5qB2dmh1Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6F  
      FACP            LENOVO        TP-6F  
      HPET            LENOVO        TP-6F  
      BOOT            LENOVO        TP-6F  
      MCFG            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      ECDT            LENOVO        TP-6F  
      SLIC            LENOVO        TP-6F  
      ASF!            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      TCPA                   
      SSDT            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
      SSDT            LENOVO        TP-6F  
    Wednesday, January 5, 2011 7:44 PM

Answers

  • Hello,

    Getting a Windows "Not Genuine" popup on my father's computer. All software is genuine, not sure exactly what the issue is. Tried re-activating, and system is fully activated (both office and windows).

    Here's the popup window http://i.imgur.com/RICYd.png

    As far as I can tell, the Diag report looks like everything is OK. I'm scratching my head, wondering what we are missing (possibly malware?).

    Here's the diag:

    Diagnostic Report (1.9.0027.0):
    ------------------------------

    -----------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
      

    The error code in the message means 'Selfheal failure' - but it does not appear in your report, so self-heal has presumably caught up and cured the problem.
    Did you have a 'not genuine' message on-screen at the time you ran the report?
    IF not, next time the error appears, try running MGADiag again while the error is showing - it may tell us what's happening.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 9:38 PM
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 12:27 AM
    Thursday, January 6, 2011 6:53 AM
    Moderator

All replies

  • Hello,

    Getting a Windows "Not Genuine" popup on my father's computer. All software is genuine, not sure exactly what the issue is. Tried re-activating, and system is fully activated (both office and windows).

    Here's the popup window http://i.imgur.com/RICYd.png

    As far as I can tell, the Diag report looks like everything is OK. I'm scratching my head, wondering what we are missing (possibly malware?).

    Here's the diag:

    Diagnostic Report (1.9.0027.0):
    ------------------------------

    -----------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
      

    The error code in the message means 'Selfheal failure' - but it does not appear in your report, so self-heal has presumably caught up and cured the problem.
    Did you have a 'not genuine' message on-screen at the time you ran the report?
    IF not, next time the error appears, try running MGADiag again while the error is showing - it may tell us what's happening.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 9:38 PM
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 12:27 AM
    Thursday, January 6, 2011 6:53 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, January 11, 2011 12:27 AM
  • Ummm - Can I hijack this thread and ask how this was resolved?

    My computer which has been running Windows 7 enterprise  since it was released has started displaying this very message.

    About 2-3 weeks ago this message described above starts telling me that my copy of windows is not genuine - but it is a legitimate activated MSDN copy of Windows 7 Enterprise x64.

    Can someone please let me know the resolution to this problem - its very annoying seeing as how this is all legitimate MSDN software.

    Regards

    Rod.


    Mono / DotNet Rocks!
    Tuesday, March 1, 2011 10:32 AM
  • Your best results will be starting your own thread with your own diagnostic report.

    Although the symptoms may be similar the solutions are unique to your situation.

    Tuesday, March 1, 2011 2:13 PM
    Answerer
  • If you are the MSDN subscriber to whom the key was issued it is possible that your MSDN key was hijacked and is being abused by others.  Post the diag report in a new thread and Darin may be able to see if it is blocked by MS.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 1, 2011 2:54 PM
    Answerer