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Genuine Windows Validation and Updates RRS feed

  • Question

  • I am getting very frustrated.  Every morning I turn on my computer and the updates fail to install.  I attempted the FixIt thing, but that says no problems.  I try to run the Genuine Windows Validation but it says:

    This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate.

    My clock is accurate.

    Please provide some advise on how I can move forward because I can't keep doing this every morning.

    Wednesday, September 5, 2012 2:40 PM

Answers

All replies

  • You MUST use Internet Explorer (32-bit) when attempting anything that requires validation - try again using IE for the access to the download.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 5, 2012 2:52 PM
    Moderator
  • I am using IE.  I even changed it to my default to make this work.  Not sure if there is an IE non-32-bit that perhaps I am using.  Version is 9.0.8.
    Wednesday, September 5, 2012 3:02 PM
  • There is 32-bit and 64-bit IE.

    32-bit is usually the default.

    If you click on the 'cog' for the Tools list, and click on About Internet Explorer - what does it say in the Version line? - if it finishes '64-bit edition' the obviously it's the 64-bit version. If it doesn't then it's 32-bit.

    If you click on the Start button and type

    iexplore

    in the Search box, the 32-bit version should be found by default unde 'Programs' - click on that to start it.

    Otherwise, in Windows Explorer, navigate to

    C:\Program Files (x86)\Internet Explorer\iexplore.exe

    and double-click on that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 5, 2012 3:13 PM
    Moderator
  • Doesn't say 64-bit.  I tried the other approach regardless and still the same problems...tool is no longer supported.

    So using 32-bit, IE is default, and clock is accurate.  Any other suggestions?

    Wednesday, September 5, 2012 3:20 PM
  • Attempt validation at www.microsoft.com/genuine/validate - if it fails, see what the diagnostics have to say at www.microsoft.com/genuine/diag .

    Then post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 5, 2012 3:25 PM
    Moderator
  • Validation passed.  I am running Windows 7 with the SP1 updated already (hope that is what you were asking). 

    Here is the MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1EE3607E-8D09-42DD-A3F9-96D937ECCF2B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\MichaelS\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EE3607E-8D09-42DD-A3F9-96D937ECCF2B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-816309691-1265717801-1459450445</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY018AA-ABL p6310f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>78BF3907018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-4105-7600.0000-3302009
    Installation ID: 010210852444808724471811012041584500200495902602489916
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/05/2012 11:32:05 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:20:2012 13:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonbWIfIvVAPKFp6nJjss2kIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      OEMB HPQOEM SLIC-CPC
      INFO HPQOEM SLIC-CPC
      NVHD HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC

    Wednesday, September 5, 2012 3:34 PM
  • There's nothing amiss in the report.

    What are you attempting to download that requires validation?

    You say that you have to 'do this every morning' - WHAT do you have to do?

    If your problem is with Updates repeatedly installing, or failing to install, then you should repost in the more appropriate Answers forums at http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 5, 2012 3:41 PM
    Moderator
  • It seems like a combo problem.  Windows updates fail.  So they say to try install manually.  But to do that I need to use Validation tool.  Which won't work.  I just want it all to go away.
    Wednesday, September 5, 2012 3:59 PM
  • I'd do the following after reposting your problem in the Answers forums, while you wait for a response (don't forget to include essential details about which updates are getting installed, and the error messages you get)

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 5, 2012 4:19 PM
    Moderator
  • I'm experiencing this problem too. 

    I've tried downloading and running the validation tool on 3 different computers with 3 different Windows operating systems (WinXP Professional, Win7 Professional, and Windows Vista Home Basic). 

    All three systems are returning the same error message, "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate." 

    All 3 OSes are 32-bit and I'm using Internet Explorer.  Why IE makes a difference is beyond me since I'm downloading and running the validation tool.  Therefore, IE should have nothing to do with running of the validation tool.

    Also, yes, ActiveX is disabled on all 3 systems.  And, no, I don't want to enable ActiveX. 

    I've previously used the validation tool on both the WinXP and Win7 systems without any issues.

    • Edited by Fretwell Friday, September 7, 2012 2:25 PM
    Thursday, September 6, 2012 11:12 PM
  • Please start a NEW thread of your own, and include an MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 7, 2012 3:41 PM
    Moderator