Answered by:
bonus pack rejected

Question
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Hi,
My bonus pack submission was rejected by the online page. I bought the computer from Cyberpower, which is an eligible manufacturer, between 7/1 and 10/24, and it came with Vista Business.
Below is the system info requested.
Thanks,
Dave Griswold
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-RM48K-3D2KX-THG2F
Windows Product Key Hash: nXCY2cgIGDVVX/ARkFZsUqTYY2Y=
Windows Product ID: 89578-OEM-7318887-71384
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {74BBE44F-D958-48FC-B5DB-15596A69E8E3}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070828-1515
TTS Error:
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74BBE44F-D958-48FC-B5DB-15596A69E8E3}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-THG2F</PKey><PID>89578-OEM-7318887-71384</PID><PIDType>3</PIDType><SID>S-1-5-21-234303680-1114209673-246395043</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>60303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Tuesday, November 27, 2007 10:38 PM
Answers
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Dear Dave Griswold,
It appears that the item you are trying to redeem is no longer being offered. Most likely your system has the page cached which is why you're not seeing the current offers. Please delete your temporary internet files and reload the page to make sure you are viewing the current offers.
Thanks,
Beth
Thursday, November 29, 2007 5:40 PM
All replies
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Dear Dave Griswold,
We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum. Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.
Thank you,
BethWednesday, November 28, 2007 6:10 PM -
Arggh, I'm sorry, I just realized that this computer has Vista Premium, it is my new other new computer that has Business on it, so I got confused. Sorry. It seems to work ok when I redeem for Premium.
-Dave
Wednesday, November 28, 2007 9:25 PM -
Wait, I'm encountering another problem; please don't close this thread. I tried to redeem the Premium bonus pack (a Kingston 2GB flash drive), but the Kingston site says that the promo code has expired. That shouldn't happen, the deadline for this bonus pack isn't until Dec 6th according to the site.
Thanks
Dave
Wednesday, November 28, 2007 9:30 PM -
Dear Dave Griswold,
It appears that the item you are trying to redeem is no longer being offered. Most likely your system has the page cached which is why you're not seeing the current offers. Please delete your temporary internet files and reload the page to make sure you are viewing the current offers.
Thanks,
Beth
Thursday, November 29, 2007 5:40 PM