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How to replace illegal copy of xp home? RRS feed

  • Question

  • Recently I had my computer fixed after a virus attack. The tech had to wipe the hard drive, after which she re-loaded a bootleg copy of xp pro. I do have a legitimate product key from the oem installation, but it is xp home. I am hoping I can update this product key without having to re-format the hard drive again. Can anyone help? Thank you.
    Tuesday, April 28, 2009 6:41 PM

Answers

  • Hello Amij,

    Thank you for visiting our WGA Forum today. You won't be able to use the Product Key Changing Tool because you have an OEM XP Home product key and the store installed Windows XP Professional Volume edition. We have seen several customers who have experienced this situation. Have you gone back to the store that installed the non-genuine version of Windows XP and let them know you are now in a non-genuine status? You have already paid for their services. Maybe you can at least receive money back. 

    Under NO circumstances should anyone or business try to download and/or distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine. The best course of action is to procure a Genuine version of Windows and perform a complete re-installation of Windows. This is a lot of work we know but you will be assured your system is genuine without any potential of root kits and spyware. 

    Was your computer built by a local business or did you purchase it from a major manufacturer? If you have purchased from a major manufacturer please contact their Technical Support section and request them to please send you the recovery media for your paticular make/model system. Back up all of your data and reformat. If your computer was built by a local business please contact Microsoft:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246


    Thank you Amij and hopefully this has help direct you for a resolution.


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 8:09 PM
    Tuesday, April 28, 2009 8:05 PM

All replies

  • Hello Amij,

    Thank you for visiting our WGA Forum today. You won't be able to use the Product Key Changing Tool because you have an OEM XP Home product key and the store installed Windows XP Professional Volume edition. We have seen several customers who have experienced this situation. Have you gone back to the store that installed the non-genuine version of Windows XP and let them know you are now in a non-genuine status? You have already paid for their services. Maybe you can at least receive money back. 

    Under NO circumstances should anyone or business try to download and/or distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine. The best course of action is to procure a Genuine version of Windows and perform a complete re-installation of Windows. This is a lot of work we know but you will be assured your system is genuine without any potential of root kits and spyware. 

    Was your computer built by a local business or did you purchase it from a major manufacturer? If you have purchased from a major manufacturer please contact their Technical Support section and request them to please send you the recovery media for your paticular make/model system. Back up all of your data and reformat. If your computer was built by a local business please contact Microsoft:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246


    Thank you Amij and hopefully this has help direct you for a resolution.


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 8:09 PM
    Tuesday, April 28, 2009 8:05 PM
  • Amij,

    Curious what is the name of the business that installed the software? Do they have a website which you may be able to provide us with?  Also please visit http://www.microsoft.com/piracy and submit a piracy report detaling what you experienced. 


    Thank you again :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, April 28, 2009 8:09 PM