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CRM Ribbon not visible for Outlook online after an upgrade from 4.0 RRS feed

  • Question

  • The CRM ribbon bar is not visible when you click on the left nav from Outlook. It works in Web version. Below are the details.

    Windows XP Pro 2002 with SP3 , 32 bit.

    Had 4.0 outlook offline with Office 2007 installed on this machine.

    Installed Outlook 2010

    To Uninstall 4.0 followed these steps

    Uninstall Microsoft SQL Server 2005

    Uninstall Microsoft SQL Server Native Client

    Uninstall Microsoft SQL Server Setup Support Files

    Uninstall Microsoft SQL Server VSS Writer

    Delete the following program folder from “C:\Program Files” directory path:  Microsoft Dynamics CRM

    Delete this program folder:  Microsoft SQL Server

    Delete the “MSCRM” folder from the Windows Login User’s “C:\Documents and Settings\[CRM login user]\Local Settings\Application Data\Microsoft” directory path

    Delete the “MSCRM” folder from the Windows Login User’s “C:\Documents and Settings\[CRM login user]\Application Data\Microsoft\” directory path.

    Installed Outlook Online Client.

    The removed the registry as per the KB article. http://support.microsoft.com/kb/2494581

    Installed Rollup 6,7 and 8

    Checked if the Add-in's were disabled. They were enabled.

    Restarted the machine

    Still the ribbon is not visible. Any idea what I should try now??


    I am trying to configure IFD.
    Tuesday, May 29, 2012 8:35 PM

All replies

  • Maybe if you re install Outlook and re install the plugin.  

    Please vote if you find my post useful. Add me on Skype @ christo.skype1

    Wednesday, May 30, 2012 1:22 PM