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WGA Validation on Terminal Server RRS feed

  • Question

  • We have Office 2007 (volume licence) installed on Windows 2003 terminal servers and WGA says it's an unsupported OS. This is stopping users from accessing online templates.

    Results of the diagnostics tool

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QQJDR-4JWV2-P72M6
    Windows Product Key Hash: mRC8tCpgtimzwdfIScxq+l6ZCg4=
    Windows Product ID: 69712-650-7330465-45840
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00030010.2.0.000
    ID: {1228CAEB-7A2B-47A7-A890-DFA71C1A1C2C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: ftp=10.10.1.38:8081;gopher=10.10.1.73:8080;http=10.10.1.73:8080;https=10.10.1.73:8080;socks=10.10.1.73:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1228CAEB-7A2B-47A7-A890-DFA71C1A1C2C}</UGUID><Version>1.7.0110.1</Version><OS>5.2.3790.2.00030010.2.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P72M6</PKey><PID>69712-650-7330465-45840</PID><PIDType>0</PIDType><SID>S-1-5-21-583834479-845346859-3358348948</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>ProLiant DL380 G3</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>P29</Version><SMBIOSVersion major="2" minor="3"/><Date>20040915******.******+***</Date></BIOS><HWID>595A33C701843A73</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="450736"/><App Id="01" Version="10" Result="2"/><App Id="02" Version="10" Result="450712"/><App Id="03" Version="10" Result="-1072365560"/><App Id="05" Version="10" Result="2147348480"/><App Id="06" Version="10" Result="2147344384"/><App Id="07" Version="10" Result="450644"/><App Id="08" Version="10" Result="2088949039"/><App Id="09" Version="10" Result="450680"/><App Id="0A" Version="10" Result="450736"/><App Id="0B" Version="10" Result="450716"/><App Id="0C" Version="10" Result="450640"/><App Id="0D" Version="10" Result="466776"/><App Id="0F" Version="10" Result="450720"/><App Id="10" Version="10" Result="2088948155"/><App Id="11" Version="10" Result="450680"/><App Id="12" Version="10" Result="450736"/><App Id="13" Version="10" Result="450716"/><App Id="14" Version="10" Result="450712"/><App Id="15" Version="10" Result="450820"/><App Id="16" Version="10" Result="451024"/><App Id="18" Version="10" Result="24"/><App Id="19" Version="10" Result="3"/><App Id="1B" Version="10" Result="2"/><App Id="1C" Version="10" Result="3"/><App Id="1D" Version="10" 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Result="2"/><App Id="52" Version="10" Result="25223"/><App Id="53" Version="10" Result="451276"/><App Id="54" Version="10" Result="451076"/><App Id="55" Version="10" Result="451276"/><App Id="56" Version="10" Result="2088951806"/><App Id="57" Version="10" Result="450976"/><App Id="59" Version="10" Result="451500"/><App Id="5A" Version="10" Result="2088951907"/><App Id="5C" Version="10" Result="2089318456"/><App Id="5F" Version="10" Result="8388608"/><App Id="60" Version="10" Result="451112"/><App Id="61" Version="10" Result="451332"/><App Id="64" Version="10" Result="451340"/><App Id="67" Version="10" Result="451388"/><App Id="6A" Version="10" Result="1310738"/><App Id="6B" Version="10" Result="2147347456"/><App Id="7B" Version="10" Result="2097152"/><App Id="7C" Version="10" Result="451240"/><App Id="7D" Version="10" Result="451240"/><App Id="7E" Version="10" Result="451240"/><App Id="7F" Version="10" Result="32"/><App Id="80" Version="10" Result="32"/><App Id="98" Version="10" Result="589824"/><App Id="99" Version="10" Result="25223"/><App Id="9A" Version="10" Result="450556"/><App Id="9B" Version="10" Result="451756"/><App Id="9C" Version="10" Result="455708"/><App Id="9D" Version="10" Result="2088927856"/><App Id="9E" Version="10" Result="2088944944"/><App Id="9F" Version="10" Result="-1"/><App Id="A0" Version="10" Result="2088944937"/><App Id="A1" Version="10" Result="452096"/><App Id="A2" Version="10" Result="-1073741809"/><App Id="A3" Version="10" Result="451500"/><App Id="A6" Version="10" Result="451300"/><App Id="A7" Version="10" Result="2088948456"/><App Id="A8" Version="10" Result="2088948463"/><App Id="AA" Version="10" Result="451500"/><App Id="AC" Version="10" Result="25223"/><App Id="AD" Version="10" Result="451260"/><App Id="AE" Version="10" Result="2088956768"/><App Id="AF" Version="10" Result="451408"/><App Id="B0" Version="10" Result="2088927856"/><App Id="B1" Version="10" Result="2088948472"/><App Id="B2" Version="10" Result="-1"/><App Id="B3" Version="10" Result="2088948463"/><App Id="B4" Version="10" Result="2088957239"/><App Id="B5" Version="10" Result="1"/><App Id="B6" Version="10" Result="135790792"/><App Id="B7" Version="10" Result="2088957178"/><App Id="B9" Version="10" Result="2088956555"/><App Id="BA" Version="10" Result="2"/><App Id="BB" Version="10" Result="1310738"/><App Id="BC" Version="10" Result="2147347456"/><App Id="C1" Version="10" Result="1"/><App Id="C5" Version="10" Result="135790792"/><App Id="C6" Version="10" Result="4194304"/><App Id="C7" Version="10" Result="2147347456"/><App Id="C8" Version="10" Result="597768"/><App Id="C9" Version="10" Result="451332"/><App Id="CB" Version="10" Result="17808992"/><App Id="CC" Version="10" Result="451320"/><App Id="CE" Version="10" Result="451512"/><App Id="CF" Version="10" Result="2088927856"/><App Id="D0" Version="10" Result="2088956896"/><App Id="D1" Version="10" Result="-1"/><App Id="D2" Version="10" Result="2088957178"/><App Id="D3" Version="10" 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Version="10" Result="1310738"/><App Id="F4" Version="10" Result="2147347456"/><App Id="F5" Version="10" Result="452704"/><App Id="F9" Version="10" Result="34078720"/><App Id="FA" Version="10" Result="452124"/><App Id="FB" Version="10" Result="34078720"/><App Id="FC" Version="10" Result="451604"/><App Id="FE" Version="10" Result="2088763392"/><App Id="FF" Version="10" Result="451872"/><App Id="01" Version="11" Result="452740"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="41"/><App Id="05" Version="11" Result="5505106"/><App Id="06" Version="11" Result="452740"/><App Id="08" Version="11" Result="82"/><App Id="09" Version="11" Result="34078802"/><App Id="0B" Version="11" Result="1124073472"/><App Id="0C" Version="11" Result="82"/><App Id="0D" Version="11" Result="451974"/><App Id="0E" Version="11" Result="451892"/><App Id="0F" Version="11" Result="3"/><App Id="10" Version="11" Result="452740"/><App Id="11" Version="11" Result="82"/><App Id="12" Version="11" Result="16777257"/><App Id="13" Version="11" Result="452822"/><App Id="15" Version="11" Result="1124073472"/><App Id="18" Version="11" Result="82"/><App Id="19" Version="11" Re

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    N/A



    Tuesday, November 25, 2008 2:25 AM

Answers

  • Hello stickso, 

    Products that are covered under WGA include all versions of Windows XP and Microsoft Windows 2000 Professional. WGA does not cover Windows Server 2003, Microsoft Windows Millennium Edition, or Microsoft Windows 98.

    See following link: 
    http://support.microsoft.com/kb/892130

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums.

    Antron-

    • Marked as answer by Antron Tuesday, November 25, 2008 5:34 PM
    Tuesday, November 25, 2008 5:34 PM

All replies

  • Hello stickso, 

    Products that are covered under WGA include all versions of Windows XP and Microsoft Windows 2000 Professional. WGA does not cover Windows Server 2003, Microsoft Windows Millennium Edition, or Microsoft Windows 98.

    See following link: 
    http://support.microsoft.com/kb/892130

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums.

    Antron-

    • Marked as answer by Antron Tuesday, November 25, 2008 5:34 PM
    Tuesday, November 25, 2008 5:34 PM
  • OK, so how do I tell Office that it is genuine so that we can download templates? We keep getting a warning that "You may be a victim of software counterfeiting..."

    Thanks.
    Tuesday, November 25, 2008 8:40 PM
  • Hello stickso, 

    Do you have a license for each User/Terminal? If not, In Per Device or Per User mode, a separate Windows CAL is required for each Device or User that accesses or uses Server Software on any of your Servers. if you wish to conduct a Windows Session for Office, you must acquire a Terminal Server Client Access License "TS" / CLIENT ACCESS LICENSES  "CAL" for each User/Terminal.

    Questions regarding Microsoft Software Licensing Terms can be found at the following link:

    http://download.microsoft.com/documents/useterms/Windows%20Server_2003_English_e181bbde-9ef3-42c6-b680-1537455e8c85.pdf


    Antron-

    Tuesday, November 25, 2008 9:42 PM
  • Yes, we have Windows Server and TS licences for all users. How does Office check these licences anyway? The error we're getting is about Office, not Windows or TS.

    Thanks.
    Wednesday, November 26, 2008 12:13 AM
  • Stickso,

    WGA does not cover Windows Server 2003, Office is Unable to Validate because it is install on a unsupported OS for WGA.

    How does the Windows Genuine Advantage tool work.  See Link:

    http://support.microsoft.com/kb/892130


    For more support on Windows Server 2003 issues please go to:

    http://support.microsoft.com/winsrv2003


    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QQJDR-4JWV2-P72M6
    Windows Product Key Hash: mRC8tCpgtimzwdfIScxq+l6ZCg4=
    Windows Product ID: 69712-650-7330465-45840
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00030010.2.0.000
    ID: {1228CAEB-7A2B-47A7-A890-DFA71C1A1C2C}(3)


    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics:

    Antron-
    Wednesday, November 26, 2008 1:52 AM
  • This doesn't solve my problem. Users are trying to download templates through Word and when it tries to access the online templates they get a warning that Word isn't genuine. When I follow all the links to verify Office it fails.

    All I want to do is validate office so the online templates work. If Windows 2003 isn't supported, how do I get online templates working in Office 2007?
    Wednesday, November 26, 2008 2:38 AM
  • Does anyone know how to validate Office 2007 on Windows 2003 to get online templates working? Is it even possible given the answers above? Did Microsoft not consider that people may want to run Office 2007 on a Windows 2003 terminal server??
    Wednesday, November 26, 2008 9:20 PM