We have Office 2007 (volume licence) installed on Windows 2003 terminal servers and WGA says it's an unsupported OS. This is stopping users from accessing online templates.
Results of the diagnostics tool
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine (WGA unsupported OS)
Validation Code: 6
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-QQJDR-4JWV2-P72M6
Windows Product Key Hash: mRC8tCpgtimzwdfIScxq+l6ZCg4=
Windows Product ID: 69712-650-7330465-45840
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00030010.2.0.000
ID: {1228CAEB-7A2B-47A7-A890-DFA71C1A1C2C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics:
Browser Data-->
Proxy settings: ftp=10.10.1.38:8081;gopher=10.10.1.73:8080;http=10.10.1.73:8080;https=10.10.1.73:8080;socks=10.10.1.73:8080
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1228CAEB-7A2B-47A7-A890-DFA71C1A1C2C}</UGUID><Version>1.7.0110.1</Version><OS>5.2.3790.2.00030010.2.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P72M6</PKey><PID>69712-650-7330465-45840</PID><PIDType>0</PIDType><SID>S-1-5-21-583834479-845346859-3358348948</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>ProLiant DL380 G3</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>P29</Version><SMBIOSVersion major="2" minor="3"/><Date>20040915******.******+***</Date></BIOS><HWID>595A33C701843A73</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="450736"/><App Id="01" Version="10" Result="2"/><App Id="02" Version="10" Result="450712"/><App Id="03" Version="10" Result="-1072365560"/><App Id="05" Version="10" Result="2147348480"/><App Id="06" Version="10" Result="2147344384"/><App Id="07" Version="10" Result="450644"/><App Id="08" Version="10" Result="2088949039"/><App Id="09" Version="10" Result="450680"/><App Id="0A" Version="10" Result="450736"/><App Id="0B" Version="10" Result="450716"/><App Id="0C" Version="10" Result="450640"/><App Id="0D" Version="10" Result="466776"/><App Id="0F" Version="10" Result="450720"/><App Id="10" Version="10" Result="2088948155"/><App Id="11" Version="10" Result="450680"/><App Id="12" Version="10" Result="450736"/><App Id="13" Version="10" Result="450716"/><App Id="14" Version="10" Result="450712"/><App Id="15" Version="10" Result="450820"/><App Id="16" Version="10" Result="451024"/><App Id="18" Version="10" Result="24"/><App Id="19" Version="10" Result="3"/><App Id="1B" Version="10" Result="2"/><App Id="1C" Version="10" Result="3"/><App Id="1D" Version="10" Result="2"/><App Id="1E" Version="10" Result="1"/><App Id="1F" Version="10" Result="-194488364"/><App Id="21" Version="10" Result="1796"/><App Id="22" Version="10" Result="450916"/><App Id="23" Version="10" Result="2088952047"/><App Id="24" Version="10" Result="3"/><App Id="26" Version="10" Result="466776"/><App Id="27" Version="10" Result="450856"/><App Id="28" Version="10" Result="450756"/><App Id="29" Version="10" Result="2089318456"/><App Id="2A" Version="10" Result="2088952141"/><App Id="2B" Version="10" Result="64"/><App Id="42" Version="10" Result="450960"/><App Id="44" Version="10" Result="1310738"/><App Id="45" Version="10" Result="2147347456"/><App Id="47" Version="10" Result="450920"/><App Id="48" Version="10" Result="2088951148"/><App Id="49" Version="10" Result="131072"/><App Id="4A" Version="10" Result="450908"/><App Id="4B" Version="10" Result="450908"/><App Id="4C" Version="10" Result="450908"/><App Id="4D" Version="10" Result="2"/><App Id="4E" Version="10" Result="2"/><App Id="52" Version="10" Result="25223"/><App Id="53" Version="10" Result="451276"/><App Id="54" Version="10" Result="451076"/><App Id="55" Version="10" Result="451276"/><App Id="56" Version="10" Result="2088951806"/><App Id="57" Version="10" Result="450976"/><App Id="59" Version="10" Result="451500"/><App Id="5A" Version="10" Result="2088951907"/><App Id="5C" Version="10" Result="2089318456"/><App Id="5F" Version="10" Result="8388608"/><App Id="60" Version="10" Result="451112"/><App Id="61" Version="10" Result="451332"/><App Id="64" Version="10" Result="451340"/><App Id="67" Version="10" Result="451388"/><App Id="6A" Version="10" Result="1310738"/><App Id="6B" Version="10" Result="2147347456"/><App Id="7B" Version="10" Result="2097152"/><App Id="7C" Version="10" Result="451240"/><App Id="7D" Version="10" Result="451240"/><App Id="7E" Version="10" Result="451240"/><App Id="7F" Version="10" Result="32"/><App Id="80" Version="10" Result="32"/><App Id="98" Version="10" Result="589824"/><App Id="99" Version="10" Result="25223"/><App Id="9A" Version="10" Result="450556"/><App Id="9B" Version="10" Result="451756"/><App Id="9C" Version="10" Result="455708"/><App Id="9D" Version="10" Result="2088927856"/><App Id="9E" Version="10" Result="2088944944"/><App Id="9F" Version="10" Result="-1"/><App Id="A0" Version="10" Result="2088944937"/><App Id="A1" Version="10" Result="452096"/><App Id="A2" Version="10" Result="-1073741809"/><App Id="A3" Version="10" Result="451500"/><App Id="A6" Version="10" Result="451300"/><App Id="A7" Version="10" Result="2088948456"/><App Id="A8" Version="10" Result="2088948463"/><App Id="AA" Version="10" Result="451500"/><App Id="AC" Version="10" Result="25223"/><App Id="AD" Version="10" Result="451260"/><App Id="AE" Version="10" Result="2088956768"/><App Id="AF" Version="10" Result="451408"/><App Id="B0" Version="10" Result="2088927856"/><App Id="B1" Version="10" Result="2088948472"/><App Id="B2" Version="10" Result="-1"/><App Id="B3" Version="10" Result="2088948463"/><App Id="B4" Version="10" Result="2088957239"/><App Id="B5" Version="10" Result="1"/><App Id="B6" Version="10" Result="135790792"/><App Id="B7" Version="10" Result="2088957178"/><App Id="B9" Version="10" Result="2088956555"/><App Id="BA" Version="10" Result="2"/><App Id="BB" Version="10" Result="1310738"/><App Id="BC" Version="10" Result="2147347456"/><App Id="C1" Version="10" Result="1"/><App Id="C5" Version="10" Result="135790792"/><App Id="C6" Version="10" Result="4194304"/><App Id="C7" Version="10" Result="2147347456"/><App Id="C8" Version="10" Result="597768"/><App Id="C9" Version="10" Result="451332"/><App Id="CB" Version="10" Result="17808992"/><App Id="CC" Version="10" Result="451320"/><App Id="CE" Version="10" Result="451512"/><App Id="CF" Version="10" Result="2088927856"/><App Id="D0" Version="10" Result="2088956896"/><App Id="D1" Version="10" Result="-1"/><App Id="D2" Version="10" Result="2088957178"/><App Id="D3" Version="10" Result="2088956579"/><App Id="D4" Version="10" Result="1"/><App Id="D5" Version="10" Result="1"/><App Id="D7" Version="10" Result="451556"/><App Id="D8" Version="10" Result="451500"/><App Id="D9" Version="10" Result="451528"/><App Id="DA" Version="10" Result="2011582853"/><App Id="DB" Version="10" Result="1"/><App Id="DD" Version="10" Result="451556"/><App Id="DE" Version="10" Result="2011582869"/><App Id="E0" Version="10" Result="2147347456"/><App Id="E1" Version="10" Result="2"/><App Id="E5" Version="10" Result="2088763392"/><App Id="E6" Version="10" Result="451476"/><App Id="E8" Version="10" Result="452656"/><App Id="E9" Version="10" Result="2011568736"/><App Id="EA" Version="10" Result="2011582872"/><App Id="EB" Version="10" Result="-1"/><App Id="EC" Version="10" Result="2011582869"/><App Id="ED" Version="10" Result="2011583119"/><App Id="EE" Version="10" Result="2011583247"/><App Id="EF" Version="10" Result="453152"/><App Id="F0" Version="10" Result="453412"/><App Id="F3" Version="10" Result="1310738"/><App Id="F4" Version="10" Result="2147347456"/><App Id="F5" Version="10" Result="452704"/><App Id="F9" Version="10" Result="34078720"/><App Id="FA" Version="10" Result="452124"/><App Id="FB" Version="10" Result="34078720"/><App Id="FC" Version="10" Result="451604"/><App Id="FE" Version="10" Result="2088763392"/><App Id="FF" Version="10" Result="451872"/><App Id="01" Version="11" Result="452740"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="41"/><App Id="05" Version="11" Result="5505106"/><App Id="06" Version="11" Result="452740"/><App Id="08" Version="11" Result="82"/><App Id="09" Version="11" Result="34078802"/><App Id="0B" Version="11" Result="1124073472"/><App Id="0C" Version="11" Result="82"/><App Id="0D" Version="11" Result="451974"/><App Id="0E" Version="11" Result="451892"/><App Id="0F" Version="11" Result="3"/><App Id="10" Version="11" Result="452740"/><App Id="11" Version="11" Result="82"/><App Id="12" Version="11" Result="16777257"/><App Id="13" Version="11" Result="452822"/><App Id="15" Version="11" Result="1124073472"/><App Id="18" Version="11" Result="82"/><App Id="19" Version="11" Re
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
N/A
