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New Hardrive, can't activate RRS feed

  • Question

  • I just replaced a hard drive on my laptop and I am unable to activate Windows XP. I'm using a copy of XP from a different computer but the laptop has a it's own COA. I did this step and it's attached below:Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Help-


    STEP 1:
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    ID: baf1180b-1ccf-4c53-af16-2ea8c7f64fd1
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>baf1180b-1ccf-4c53-af16-2ea8c7f64fd1</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1123561945-1060284298-559744531</SID><SYSTEM><Manufacturer>Compaq </Manufacturer><Model>Evo N610c                           </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>68P4F v2.49 F.13</Version><SMBIOSVersion major="2" minor="3"/><Date>20030418******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E18E3507018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 



    Monday, April 30, 2007 1:03 AM

Answers

  • DMoney,

    You are trying to install a Dell OEM copy of XP onto a Compaq computer, which is why your installation of XP will not activate.

     

    Please contact Compaq to purchase a Recovery CD Kit for your model of Compaq.

    Monday, April 30, 2007 2:49 AM

All replies

  • DMoney,

    You are trying to install a Dell OEM copy of XP onto a Compaq computer, which is why your installation of XP will not activate.

     

    Please contact Compaq to purchase a Recovery CD Kit for your model of Compaq.

    Monday, April 30, 2007 2:49 AM
  • Of COURSE you can use the Dell Windows CD to re-install on your computer, as long as it's for the same version of Windows that's identified on your COA sticker.  For example, if the Dell Windows CD is for XP Home, then as long as your Compaq COA is for XP Home, it is a legal installation.

     

    Using the Dell Windows CD on your Compaq laptop is no different than using it in a Dell computer after the motherboard burned out and was replaced with a retail board.  After installation has completed, Windows will check for the Dell BIOS, which it will not find.  You will then be asked to activate it, which will be denied, because the "bogus" product key built into the Dell Windows CD can never be activated.

     

    However, at this point, you can/should type in the product key from your COA sticker and try again.  If the computer was manufactured before 2004, then most likely the product key on the COA will activate over the internet.  If the computer was manufactured in 2004 or newer, then when you try to activate the product key on your COA sticker, it will be denied, and the error message displayed will be "incorrect product key".

     

    The reason for this has nothing to do with the fact that you used a Dell Windows disc on a non-Dell computer.  It is because your HP/Compaq product key is blocked from internet activation.  Even if you used a generic OEM/systembuilder install disc, you'd get the same error.

     

    Simply hit the button that says "telephone", call the number that appears on the screen, and tell the activation rep that you needed to re-install because your hard disk crashed.  They will certainly give you the confirmation ID to type in so you can activate your genuine HP/Compaq Windows.

    Tuesday, May 1, 2007 7:30 AM