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app / pc freezes on crash ntdll.dll RRS feed

  • Question

  • Hi there,

    I'm using Hyperlapse Pro ( latest ) on windows 8.1 and i'm having some crashes.

    When i try to create a new project, the app crashes or the pc freezes. In the log i can find a message that the graphics card driver ( amdkmdap ) has crashed and has been restored.

    The log below is about the crash. (sorry for the dutch. please ask if anything is unclear)

    Does anyone have an idea about what might be the cause?

    Thank you

    Naam van toepassing met fout: Microsoft.Research.Hyperlapse.Desktop.exe, versie: 1.0.5610.23135, tijdstempel: 0x55525ae8

    Naam van module met fout: ntdll.dll, versie: 6.3.9600.17736, tijdstempel: 0x550f4336

    Uitzonderingscode: 0xc0000374

    Foutmarge: 0x00000000000f0f20

    Id van proces met fout: 0xccc

    Starttijd van toepassing met fout: 0x01d09186a1773785

    Pad naar toepassing met fout: C:\Program Files\Microsoft Hyperlapse Pro\Microsoft.Research.Hyperlapse.Desktop.exe

    Pad naar module met fout: C:\Windows\SYSTEM32\ntdll.dll

    Rapport-id: e730ad84-fd79-11e4-8411-40167ead1333

    __________________________________

    Asus ROG Maximus Hero II, i7 4790, R7 260X, 32GB DDR3.

    Monday, May 18, 2015 4:40 PM

All replies

  • Thanks for posting the details.  Just to clarify: the crash occurs before any processing starts?  Or has the progress bar started moving?
    Monday, May 18, 2015 5:09 PM
  • There is a delay of a few seconds after selecting the file to import, but no status bar is shown. It's just the homescreen.
    Tuesday, May 19, 2015 9:40 PM
  • Hi there,

    I found out that it is an AMD driver that causes the problem. the R7 260X has ben removed from the pc, including all drivers ( this has been tried with just the driver from AMD but didn't work ) but without the AMD Drivers and CCC, running on the onboard GPU, Hyperlapse seems to behave normally. (driver crashes when I get a Skype call have also disappeared)

    Hope this helps you finding the origin of this problem.

    __________________________________

    Asus ROG Maximus Hero II, i7 4790, R7 260X, 32GB DDR3, Asus PB279Q 4K.

    Saturday, May 30, 2015 10:40 AM