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I do need assistance with "Windows Not Genuine Msg" RRS feed

  • Question

  • Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Detailed Status: N/A
    Windows Product Key: *****-*****-7BHGB-TP888-CVC7G
    Windows Product Key Hash: 2wL1IllMebWUxB9ckiTiz7gly7Q=
    Windows Product ID: 76487-640-1825586-23690
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d484d2a7-7f1a-455c-8dec-b414ad1b6988
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.5.560.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d484d2a7-7f1a-455c-8dec-b414ad1b6988</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CVC7G</PKey><PID>76487-640-1825586-23690</PID><PIDType>1</PIDType><SID>S-1-5-21-1177238915-926492609-1801674531</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D300</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.06</Version><SMBIOSVersion major="2" minor="3"/><Date>20011203000000.000000+000</Date></BIOS><HWID>B5C73ADF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>8ABC47F6C15AEFE</Val><Hash>qc3TMWfVBn0tanBp3Hd7X9uESM0=</Hash><Pid>54188-OEM-1790666-80191</Pid><PidType>4</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6E990CE9C6B1D00</Val><Hash>0I+VrkllIuLsWA3RQj+TnJX9lNY=</Hash><Pid>73930-640-0000086-55660</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, February 8, 2007 10:55 PM

Answers

  •  skeeter wrote:

    Dan,

    The XP Pro Service Pack 2 OS installations were already in place before I was employeed at Home Health Management, Inc. (Healthcare provider for Medicare)Our records show we purchased the VLK from Compuvest in 2005. We have offices in 4 cities in the state of South Carolina. I have the recovery disk and it would be laborious to reload the OS back on all the workstations. The utility only shows part of the PK but not the whole key so that is more of a canned response to me because without the whole key Phil could say that. I would think Phil would need the first 2 parts of the key to truly identify a company as it could be possible to have the last 3 strings the same and the first 2 different to distinguish it from the rest of the VLK. The problem maybe they are unable to tell one from the other so our PK is being blocked.

    Thanks,

    Skeeter

     

    Hi Skeeter:

     

    I can personally guarantee you that the current copy installed on that PC is non-genuine.

    The copy belongs to a large financial institution - this statement is based on the Product ID (PID) and not JUST the 15-digits of the Product Key displayed above.

     

    However, i do understand the situation you're in. All Volume Licenses for Windows XP must only be purchased from MSFT directly and have an associated Microsoft License Agreement with them. If you believe you are the absolute owner of this product key, please provide me with the MSFT License Agreement number and I'll contact you at the listed contact information for that License Agreement.

     

    However, if you do not have a License Agreement Number provided by MSFT, I recommend to submit a counterfeit report to report your reseller (Compuvest) - and as well, you will probably be qualified for a FREE WGA Kit. To do this, you must go to www.microsoft.com/genuine and click Validate Windows. After that, you can click "See all options" and then try and Request a free WGA Kit.

     

    Also, you can contact our legal and piracy departments at http://www.microsoft.com/piracy/ReportingUs.mspx directly for more questions and concerns you may have.

     

    Thanks!

    -phil

    Saturday, February 10, 2007 12:57 AM

All replies

  • In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Friday, February 9, 2007 5:51 PM
    Moderator
  • Skeeter,

    Right now, your Compaq computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    Phil Liu of MS can look up Volume Licensing Product Keys (PK), and in fact if you search the forum for the part of the PK shown by the utility, 7BHGB-TP888-CVC7G, you'll see that this PK is a very "popular" PK and in one post Phil stated that it really belongs to a very large US financial corporation.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade Licenses ONLY and can never be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Please look on the computer for a Microsoft Certificate of Authenticity (COA).  If the COA is for XP Home Edition, the solution to your problem is simple but laborious.  Use the recovery solution supplied by Compaq to replace the nongenuine installation of XP Pro with the genuine original installation of XP Home.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If the COA is for a previous version of Windows, the same solution applies:  Use the recovery solution supplied by Compaq to replace the nongenuine installation of XP Pro with the genuine original installation of whichever version of Windows is on the COA.

    If you do not have the Recovery CD or recovery partition supplied by Compaq, you can order Recovery CDs for many Compaq models directly from Compaq for a modest charge.  If they cannot help you, try http://www.restoredisks.com


     

    Friday, February 9, 2007 6:55 PM
  • Dan,

    The XP Pro Service Pack 2 OS installations were already in place before I was employeed at Home Health Management, Inc. (Healthcare provider for Medicare)Our records show we purchased the VLK from Compuvest in 2005. We have offices in 4 cities in the state of South Carolina. I have the recovery disk and it would be laborious to reload the OS back on all the workstations. The utility only shows part of the PK but not the whole key so that is more of a canned response to me because without the whole key Phil could say that. I would think Phil would need the first 2 parts of the key to truly identify a company as it could be possible to have the last 3 strings the same and the first 2 different to distinguish it from the rest of the VLK. The problem maybe they are unable to tell one from the other so our PK is being blocked.

    Thanks,

    Skeeter

    Friday, February 9, 2007 10:19 PM
  • Skeeter,

    I don't think you will be getting a satisfactory resolution of your situation on the forum because as a rule they do not discuss specifics on a public forum.

    May I suggest contacting MS Volume Licensing, or your regional MS Sales Office, or the Volume Licensing Sales contact at CompuVest to begin addressing your situation?

    Friday, February 9, 2007 10:43 PM
  •  skeeter wrote:

    Dan,

    The XP Pro Service Pack 2 OS installations were already in place before I was employeed at Home Health Management, Inc. (Healthcare provider for Medicare)Our records show we purchased the VLK from Compuvest in 2005. We have offices in 4 cities in the state of South Carolina. I have the recovery disk and it would be laborious to reload the OS back on all the workstations. The utility only shows part of the PK but not the whole key so that is more of a canned response to me because without the whole key Phil could say that. I would think Phil would need the first 2 parts of the key to truly identify a company as it could be possible to have the last 3 strings the same and the first 2 different to distinguish it from the rest of the VLK. The problem maybe they are unable to tell one from the other so our PK is being blocked.

    Thanks,

    Skeeter

     

    Hi Skeeter:

     

    I can personally guarantee you that the current copy installed on that PC is non-genuine.

    The copy belongs to a large financial institution - this statement is based on the Product ID (PID) and not JUST the 15-digits of the Product Key displayed above.

     

    However, i do understand the situation you're in. All Volume Licenses for Windows XP must only be purchased from MSFT directly and have an associated Microsoft License Agreement with them. If you believe you are the absolute owner of this product key, please provide me with the MSFT License Agreement number and I'll contact you at the listed contact information for that License Agreement.

     

    However, if you do not have a License Agreement Number provided by MSFT, I recommend to submit a counterfeit report to report your reseller (Compuvest) - and as well, you will probably be qualified for a FREE WGA Kit. To do this, you must go to www.microsoft.com/genuine and click Validate Windows. After that, you can click "See all options" and then try and Request a free WGA Kit.

     

    Also, you can contact our legal and piracy departments at http://www.microsoft.com/piracy/ReportingUs.mspx directly for more questions and concerns you may have.

     

    Thanks!

    -phil

    Saturday, February 10, 2007 12:57 AM