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    I bought Microsoft Office Professional 2007 on e-bay. I can e-mail anyone who wants a copy of my receipt from PayPal and I have a valid product key. Why does the diagnostic tool think my copy of office is invalid. One thing I can think of is that when I tried to put in my home email address, the registration site kept saying it was invalid. For this website, I finally used my work address. Anyway, I do not want to uninstall office for risk of doing something to my existing files and email configurations. What is the problem and what do I need to do? My diagnostic report is below:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {EE0BE51D-6276-4B49-888F-C5C47517C0C1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EE0BE51D-6276-4B49-888F-C5C47517C0C1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3982842660-3992683761-224748386</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20081209000000.000000+000</Date></BIOS><HWID>A6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B10206091125586</Val><Hash>C3CRHI4HSLB5dYecu24DwiqkxQE=</Hash><Pid>89409-707-9217797-65675</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0642009
    Installation ID: 001825289524291215022455552164255682741495924463396134
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqhAaNqPRm5wVyT2xlHy9PZM8n7md6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm

     

    Saturday, November 14, 2009 8:52 PM

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    Hello KZSolomon,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Note that the report says you have an invalid VLK, which means that (a) your Toshiba computer has a Volume Licensing edition of Office Professional Plus 2007 installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" Product Keys that will install the product but will not pass the latest verion of Office Validation, since they are not Microsoft-generated Product Keys.

    No doubt you purchased this product thinking that you were purchasing a retail license for Office Professional 2007, and it's likely that the auction pictures, and the materials you received from the seller, were all for Office Professional 2007.  The software package and the discs themselves probably have Office Professional 2007 all over them.  However, the counterfeit software you ended up with is really Office Professional Plus 2007, an edition of Office that is only properly sold thru Microsoft's Volume Licensing program.  As an individual consumer you should never have been sold Volume Licensing materials for Office Professional Plus 2007, such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please consider exercising whatever recourse is available to you from consumer protections in place by law, or thru your method of payment, or thru the selling venue.

    Also, you may be able to participate in the Office Genuine Offer to purchase a discounted replacement copy of office, and depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  To participate in the Office Genuine Offer, please click on the Learn More Online link being displayed on your screen by the OGA Notifications utility.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:05 PM
    Monday, November 16, 2009 3:36 AM

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  • Question
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    Hello KZSolomon,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Note that the report says you have an invalid VLK, which means that (a) your Toshiba computer has a Volume Licensing edition of Office Professional Plus 2007 installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" Product Keys that will install the product but will not pass the latest verion of Office Validation, since they are not Microsoft-generated Product Keys.

    No doubt you purchased this product thinking that you were purchasing a retail license for Office Professional 2007, and it's likely that the auction pictures, and the materials you received from the seller, were all for Office Professional 2007.  The software package and the discs themselves probably have Office Professional 2007 all over them.  However, the counterfeit software you ended up with is really Office Professional Plus 2007, an edition of Office that is only properly sold thru Microsoft's Volume Licensing program.  As an individual consumer you should never have been sold Volume Licensing materials for Office Professional Plus 2007, such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please consider exercising whatever recourse is available to you from consumer protections in place by law, or thru your method of payment, or thru the selling venue.

    Also, you may be able to participate in the Office Genuine Offer to purchase a discounted replacement copy of office, and depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  To participate in the Office Genuine Offer, please click on the Learn More Online link being displayed on your screen by the OGA Notifications utility.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:05 PM
    Monday, November 16, 2009 3:36 AM
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    I had a version of Office already installed on my Toshiba computer (but one that I would have had to purchase a license for to use) and then had to reinstall the whole system when my computer crashed. I did not want to registger my office software that was pre-installed since it was a student version and did not include Microsoft Access. I then purchased the Office Professional 2007 which was on hologrammed CDs and I believe has a valid key. Could the old version already installed be the trouble. What if I uninstalled all versions of Office from my computer and then just installed the new one I bought. Would my documents be at risk? Would my e-mail settings be messed up? Would I loose the email and address book I currently have? Would that even address the trouble? I've only acted in good faith and feel I'm being punished by Microsoft. If I give you a copy of the receipt for my current version of office I purchased, can you undo the horrible message I keep getting which says my copy is not genuine?

    Saturday, November 21, 2009 6:34 PM
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    Hello KZSolomon,

    "Could the old version already installed be the trouble."  No.  The mgadiag report is showing that there is only one installation of Office on the computer, Office Professional Plus 2007.  There is no installation of any trial version of Office currently installed on the computer.

    "What if I uninstalled all versions of Office from my computer and then just installed the new one I bought. Would my documents be at risk? Would my e-mail settings be messed up? Would I loose the email and address book I currently have? Would that even address the trouble?"  No, no, no, and no.  Reinstalling the currently installed nongenuine copy of Office Professional Plus 2007 will not somehow make it Genuine.

    "If I give you a copy of the receipt for my current version of office I purchased, can you undo the horrible message I keep getting which says my copy is not genuine?" No.

    The installation of Office currently on your Toshiba Satellite L305 computer is a counterfeit copy.  It was sold to you, and is designed to mimic, a retail license for Office Professional 2007.  However, upon installation, it has been discovered to be a counterfeit copy, and the contents of the counterfeit discs are really Office Professional Plus 2007, an edition of Office not licensed/sold to regular consumers.  Furthermore, this copy of Office was sold to you with an Invalid (that is, counterfeit) product key.

    Here is what I would recommend that you do:

    Did you buy this from eBay fewer than 45 days ago?

    If Yes:  The report above cites your Time Zone as Eastern Time, so you are in the USA, as am I.  In the USA, you have 45 days to process a dispute thru PayPal when you buy something from eBay that you either never received, or (as in your case), what you received is Significantly Not As Described (SNAD).  You were thought you were buying genuine Office Professional 2007 but the seller sent you something else, nongenuine Office Professional Plus 2007.  If you are within the 45 day dispute window of PayPal, please immediately contact PayPal to open up a dispute with the seller.  Accept no other resolution than the full refund of all monies paid.  If you have not yet left feedback for the seller, please warn others that the seller sold you countrefeit software.

    If No:  Please click on the "Learn More Online" links that you are being shown by the nongenuine notices.  That takes you to informational pages from Microsoft that further explain the nongenuine situation.  On these pages, look on the right hand side for links that will enable you to initiate a request for Complimentary Replacement of your nongenuine Office.  You will fill out a report online, then print the report, then send all the materials plus the printed report to Microsoft for evaluation.  If Microsoft deems that your materials are high quality counterfeits, you will be sent free replacements.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 21, 2009 8:34 PM