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build 7601seems to have messed up my computer, i have limited internet access now RRS feed

  • Question

  • my computer installed build 7601 and now it is telling me my copy of windows 7 isn't genuine. on top of this now my internet has "limited access" and tells me something is wrong with my network adapter, can anyone help?
    Saturday, June 29, 2013 3:28 AM

Answers

  • you have a couple of issues but the one that counts is your windows is not genuine.

    you are using a windows OEM SLP key which requires a windows 7 compliant bios. your bios date is prior to the release of windows 7 so it doesn't have one. you will have to purchase and install genuine windows 7 or revert to the windows your computer came with.

    OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. 

    your Office is also not genuine.

    Saturday, June 29, 2013 12:37 PM
    Answerer

All replies

  • here is a diagnostic in advance:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {064EEE59-6A72-439D-8C8E-432DEC865744}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.130318-1533

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{064EEE59-6A72-439D-8C8E-432DEC865744}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1105173106-2197560212-1016839995</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080516000000.000000+000</Date></BIOS><HWID>43E63C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57049</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:12:2013 20:48

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqhSJonRuorqTgDW4LEaubJyuFfaRPRI

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                          DELL               M07   

      FACP                                    DELL               M07   

      HPET                                    DELL               M07   

      MCFG                                    DELL               M07   

      ASF!                          DELL               M07   

      TCPA                                    DELL               M07   

      SLIC                          DELL               M07   

      SSDT                                    PmRef             CpuPm

     

     

    Saturday, June 29, 2013 3:29 AM
  • you have a couple of issues but the one that counts is your windows is not genuine.

    you are using a windows OEM SLP key which requires a windows 7 compliant bios. your bios date is prior to the release of windows 7 so it doesn't have one. you will have to purchase and install genuine windows 7 or revert to the windows your computer came with.

    OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. 

    your Office is also not genuine.

    Saturday, June 29, 2013 12:37 PM
    Answerer
  • oh wow i see, i had no idea, this copy of windows is the windows that the computer came with (I dont remember upgrading or anything) but i did buy it off ebay so I guess that's how I got bamboozled. Is there an easy way to revert back to a correct version of windows how you mentioned? I'm ok with computers but this type of change sounds a little above me.
    Saturday, June 29, 2013 3:16 PM
  • but i did buy it off ebay so I guess that's how I got bamboozled

    it is common for computers purchased on ebay to come with counterfeit software. (may also include malware)

    if your recovery partition is intact you could use that to recover the windows your computer shipped with. see your manufacturers website for instructions on how to use it. they may also have recovery disks available. otherwise you will have to purchase genuine windows.


    Saturday, June 29, 2013 7:15 PM
    Answerer