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Mr. Fix It Installation Error 16977921--2147024891 on Home Laptop RRS feed

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    I have two separate computers both using XP SP3 (fully updated).

    1 "Work PC" a Compaq desktop

    2. "Home Laptop" a Lenovo computer.

    Both Work PC and Home Laptop have identical configurations [WinXP SP3, Office 2007 etc.] with the exception that my Home Laptop cannot install the Mr. Fix It software and receives the Error Code: 16977921--2417024891 whereas the Work PC installs just fine. I've linked around on this and have ininstalled/reinstalled MSXML 6.0 on the Home Laptop to no avail. Anyway for me to compare both computers to see where I can troubleshoot the install on the Home Laptop? Work PC's Mr. Fix It is installed and is working fine.

    Thanks

    Monday, November 22, 2010 6:58 PM

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    I finally solved it. Mr. Fix It is now sucessfully installed on my Home Laptop. Windows XP, SP3

    If you notice in the above message "The Microsoft Automated Troubleshooting Service service failed to start due to the following error: Access is denied."

    I opened the service consol and went to the Microsoft Automated Troubleshooting Service ("MATS") on my Home Laptop.

    I tried to start MATS. Message 'Access Denied'.

    So I right clicked on MATS / Properties / Log On tab and noticed that my Home Laptop had my Work PC "This Account" checked with a preset account name and password I did not know.

    I choose instead "Local System Account" and checked "Allow service to interact with desktop".

    Clicked on Mr. Fix It and the rest of the install went smoothly.

    Let me know if this explanation is clear enough for you.

    THANKS FOR YOUR EFFORTS.

    • Marked as answer by WSR203 Wednesday, December 1, 2010 3:14 PM
    Wednesday, December 1, 2010 3:14 PM

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    Hi WSR203,

         Welcome to FixItCenter forum!  Based on your description,I know you can't install the Mr.Fix it on your home laptop but your Work PC is installed and worked fine. If I'm not misunderstood you,I think the Error Code:16977921--2147024891 was about proxy. Would you like go to your windows event log and review what are the happed when Fix it Center installing and provide us Mr.Fix it installing details the event logs?  Thanks.

    Below link will tell you how to view and manage event logs in Event Viewer in Windows XP please refer to: http://support.microsoft.com/kb/308427

    If I misunderstood you, please kindly elaborate your question.

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun
    Microsoft Online Community Support

    Tuesday, November 23, 2010 7:04 AM
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    Thanks for the reply. You understand the issue very well. The "Work PC" that has Mr. Fix It installed and working is configured the same way as my Home Laptop. What I do is plug in the Work PC's ethernet cord to my Home Laptop and download updates, etc. because the connection is faster than my home network. When I plug in the ethernet cord into my Home Laptop I get the error message described in my original post.

    I've tried to isolate the Event Log as you described. Below is the message I get when I try to install Mr. Fix It on my Home Laptop:

    The output below is from the Application Event Viewer, [Source] MsiInstaller

    "Beginning a Windows Installer transaction: C:\Documents and Settings\brichardson\Local Settings\Temp\FixitCenter-Temp\fixitcenter_setup_x86.msi. Client Process Id: 5288.　

    Product: Microsoft Fix it Center -- Configuration completed successfully.

    Windows Installer reconfigured the product. Product Name: Microsoft Fix it Center. Product Version: 1.0.0090. Product Language: 1033. Reconfiguration success or error status: 0.

    Ending a Windows Installer transaction: C:\Documents and Settings\brichardson\Local Settings\Temp\FixitCenter-Temp\fixitcenter_setup_x86.msi. Client Process Id: 5288."

    Let me know if any other information would be useful.

    Tuesday, November 23, 2010 2:54 PM
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    Hi WSR203,

         Thanks for your posted and provide your install event logs. According to your provide informations, it looks like not raise any error.  Did you seen any error/warning logs, it is "Mr.Fix it" install or runs related. They are in the Event Viewer node "Windows Log"->"Applications". If you found any about it please tell us,I think it'll very usefull to solve your issue. Would like this?  Looking forward to your reply.  Thanks a lot.   :)

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun
    Microsoft Online Community Support

    Wednesday, November 24, 2010 8:50 AM
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    I have nothing else to add from the Event Viewer (the same messages appear as above). "I think the Error Code:16977921--2147024891 was about proxy." If you think this may be a Proxy issue, can you provide me with the proper Proxy settings in the XP Professional SP3 32 bit environment? I will make sure I have those settings and try to re-install. Thank you.
    Wednesday, November 24, 2010 12:40 PM
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         Thanks for your posted, Now I clear your OS's info and know event logs haven't record any error/warning,it is very necessary for us to solve your issue. Finally,for confirm the issue is or not network proxy related,could you tell us where are you installed Mr.Fix it?  At company or home? Thanks.   

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun
    Microsoft Online Community Support

    Thursday, November 25, 2010 5:53 AM
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    See mypost and recent reply, don't know if you will have to use the workaround I cited in another post or just change your Lan Settings, but have a look anyway,

         http://social.microsoft.com/Forums/en-US/fixitcenter/thread/c86d3266-158c-40bc-8b1e-18c42a0ba456

    Friday, November 26, 2010 4:07 AM
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    Thanks Yan, and Rh...

    Yan: What I've been doing is hooking my laptop to the network cord at work and try to download the Mr. Fix It application. When I do so, I get the error message on my Home Laptop. When I did the exact same steps to my Work PC, Mr. Fix It installed perfectly.

    RH: I've tried changing my LAN settting to "Automatically detect settings" then tried to install Mr. Fix It but no go. I will try the linked work around (in your post) only after I've tried other potential solutions. I would rather not change my Registry if I can avoid it.

    Thanks for your replies.

    Tuesday, November 30, 2010 12:50 PM
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    I received the following messages under my System Event Viewer when I tried the latest install on my Home Laptop using the work ethernet cord to connect to the internet. The following is in decending order...

    11/30/2010 2:42:21 PM DCOM Error None 10005 NT AUTHORITY\SYSTEM WSR-TP-T61P "DCOM got error ""The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "" attempting to start the service IISADMIN with arguments """" in order to run the server:
    {A9E69610-B80D-11D0-B9B9-00A0C922E750}"
    11/30/2010 2:37:22 PM DCOM Error None 10005 NT AUTHORITY\SYSTEM WSR-TP-T61P "DCOM got error ""The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "" attempting to start the service IISADMIN with arguments """" in order to run the server:
    {A9E69610-B80D-11D0-B9B9-00A0C922E750}"
    11/30/2010 2:36:42 PM Service Control Manager Error None 7000 N/A WSR-TP-T61P The Microsoft Automated Troubleshooting Service service failed to start due to the following error:
    Access is denied.
    11/30/2010 2:36:42 PM DCOM Error None 10005 WSR-TP-T61P\"DCOM got error ""Access is denied. "" attempting to start the service MatSvc with arguments """" in order to run the server:
    {8843B4A2-A3CB-4CB9-9CCE-F443F641009F}"
    11/30/2010 2:36:39 PM Service Control Manager Error None 7000 N/A WSR-TP-T61P The Microsoft Automated Troubleshooting Service service failed to start due to the following error:
    Access is denied.
    11/30/2010 2:36:39 PM DCOM Error None 10005 WSR-TP-T61P\WSR-TP-T61P "DCOM got error ""Access is denied. "" attempting to start the service MatSvc with arguments """" in order to run the server:
    {109DB0ED-7C89-416B-AC66-6D0323941464}"
    11/30/2010 2:36:24 PM Service Control Manager Information None 7036 N/A WSR-TP-T61P The Windows Installer service entered the running state.
    11/30/2010 2:36:24 PM Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM WSR-TP-T61P The Windows Installer service was successfully sent a start control.

    Tuesday, November 30, 2010 7:53 PM
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    Hi WSR203,

       Thanks for your feedback and provide your event log information, Based on your event log error message,I think your issue still with proxy configuration,your home laptop can't connect to MS "Mr.Fix it" server. Perhaps the reason was from your home and company proxy configuration was not same. To solved this issue I suggest you setting your home laptop LAN setting groups "Proxy Server" same as your work PC's LAN setting.  

       Below are the  setting IE proxy server steps 

    1. On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings.
    2. Under Proxy server groups, click to select the Use a proxy server for your LAN check box.
    3. In the Address box, type the IP address of the proxy server. (Note:please try type the same content with your "Work PC")

    Hope it helps.  Looking forward to your feedback. Thanks!

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun
    Microsoft Online Community Support

    Wednesday, December 1, 2010 2:21 AM
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    Instead of using my work network connection I decided to use just a regular cell phone modem to connect to the internet and then try to download Mr. Fix It. I got the same error message in my first post. Below is the event log from that attempt:

    12/1/2010 8:39:42 AM DCOM Error None 10005 NT AUTHORITY\SYSTEM WSR-TP-T61P "DCOM got error ""The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "" attempting to start the service IISADMIN with arguments """" in order to run the server: {A9E69610-B80D-11D0-B9B9-00A0C922E750}"

    12/1/2010 8:37:52 AM Service Control Manager Error None 7000 N/A WSR-TP-T61P The Microsoft Automated Troubleshooting Service service failed to start due to the following error: Access is denied.

    12/1/2010 8:37:52 AM DCOM Error None 10005 WSR-TP-T61P\ WSR-TP-T61P "DCOM got error ""Access is denied. "" attempting to start the service MatSvc with arguments """" in order to run the server: {8843B4A2-A3CB-4CB9-9CCE-F443F641009F}"

    12/1/2010 8:37:50 AM Service Control Manager Error None 7000 N/A WSR-TP-T61P The Microsoft Automated Troubleshooting Service service failed to start due to the following error: Access is denied. 12/1/2010 8:37:50 AM DCOM Error None 10005 WSR-TP-T61P\ WSR-TP-T61P "DCOM got error ""Access is denied. "" attempting to start the service MatSvc with arguments """" in order to run the server: {109DB0ED-7C89-416B-AC66-6D0323941464}"

    • Marked as answer by WSR203 Wednesday, December 1, 2010 3:06 PM
    • Unmarked as answer by WSR203 Wednesday, December 1, 2010 3:08 PM
    Wednesday, December 1, 2010 1:45 PM
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    I finally solved it. Mr. Fix It is now sucessfully installed on my Home Laptop. Windows XP, SP3

    If you notice in the above message "The Microsoft Automated Troubleshooting Service service failed to start due to the following error: Access is denied."

    I opened the service consol and went to the Microsoft Automated Troubleshooting Service ("MATS") on my Home Laptop.

    I tried to start MATS. Message 'Access Denied'.

    So I right clicked on MATS / Properties / Log On tab and noticed that my Home Laptop had my Work PC "This Account" checked with a preset account name and password I did not know.

    I choose instead "Local System Account" and checked "Allow service to interact with desktop".

    Clicked on Mr. Fix It and the rest of the install went smoothly.

    Let me know if this explanation is clear enough for you.

    THANKS FOR YOUR EFFORTS.

    • Marked as answer by WSR203 Wednesday, December 1, 2010 3:14 PM
    Wednesday, December 1, 2010 3:14 PM
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    Nice troubleshooting, hope someone pins this or at least includes it as a FAQ. your explanation is very clear.  
    Wednesday, December 1, 2010 6:05 PM
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    Hi WSR203,

         You did great job! Also thank you for your active participation in the forum!

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun
    Microsoft Online Community Support

    Thursday, December 2, 2010 2:12 AM