Re: Zune error. 0x80070002 RRS feed

  • Question

  • I got the same error, and when I ran the diagnostic I got this:

    What else can I do???



    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CRBYB-TC4Y9-BV9YM
    Windows Product Key Hash: F+pSlQ/t58up4wEbaylNCmAK06w=
    Windows Product ID: 55274-640-0721004-23829
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version:
    CSVLK Server: N/A
    ID: {979087D1-1614-40F5-BE52-D2A98232A69C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{979087D1-1614-40F5-BE52-D2A98232A69C}</UGUID><Version>1.7.0066.0</Version><OS></OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BV9YM</PKey><PID>55274-640-0721004-23829</PID><PIDType>1</PIDType><SID>S-1-5-21-2523408799-867604422-1568233829</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP d530 SFF(DW784C)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B2 v2.18</Version><SMBIOSVersion major="2" minor="3"/><Date>20040115000000.000000+000</Date></BIOS><HWID>928532E70184806D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>CCS UDE Version 4.54.02</name><model>Desktop Services</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17210</Pid><PidType>14</PidType></Product><Product GUID="{90540409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Standard 2002 SR-1 [English]</Name><Ver>10</Ver><Val>5611597CC4E704A</Val><Hash>x1YoXLNz4qZ95qisLqTmzOthYWg=</Hash><Pid>54076-640-1044856-16366</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, January 16, 2008 9:49 PM


  • Hello MMora,


    It does not appear that you have the WGA software installed, for us to accurately determine the validity of your software please visit and click on the Validate Windows button to your right.  After you have done this please rerun the MGA diagnostic tool and paste the results as a reply to this thread.


    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, January 16, 2008 10:16 PM