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"Product key already in use" RRS feed

  • Question

  • O.K. So I had to do a re-install of Vista Home Edition SP1 from the DVD that came with my computer and when I try to activate it I get the "product key is already in use". 

    No hardware has been changed since the last install, and I have re-installed and re-activated in the past with no issues. Any idea's on what could cause this?

    I have looked everywhere and only the thing I can find is if the hardware physically changed, and that worries me since it didn't.

    I was able to activate it manualy using the automated phone system, but I was wondering why I had to do it in the first place.

    Thanks.

    Wednesday, August 20, 2008 5:34 AM

Answers

  •  

    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:30 PM
    Wednesday, August 20, 2008 1:53 PM
    Moderator
  • Hi cespencerjr,

      There is a limit to how many time a key can be Activated over the Internet, but that is not what caused you to have to Activate by Phone, in this instance.

    There are (basically) two types of Activation:

    1) Activation: This is the first time you Activate a Key and can be done either By Phone or Over the Internet.
    (The only exception to this is for COA SLP keys that come on the COA sticker on computers that came pre-installed with Windows. Those Keys must always be Activated and Reactivated by Phone)

    2) Re-activation: This is all Activations after the first. There are two sub-types of Re-activations

         a) Reactivation when the computer's Hardware ID Has significantly changed:  Windows takes the Hardware ID from each of the major pieces of hardware, in a computer, and comes up with that computer's Hardware ID.  When someone Activates Windows, our Activations servers basically records "Computer Hardware ID XXX = Product Key YYY.  A computer's Hardware ID can change when new hardware is added or replaced (or when a Hardware Driver is installed that changes the hardware, that it controls, Hardware ID). 

      If the computer's Hardware ID changes enough, and you re-activate by the internet. Our Activation Servers do not reconize that Computer Hardware ID as being attached to that Product Key, so it gives the error "Product Key is already in use" and the user would need to Activate by Phone.

      This the situation that you were in.


         b) Reactivation when the computer's Hardware ID Has Not significantly changed: If, say, you reinstalled Vista but didn't change any hardware or install in hadware drivers (that changes Hardware IDs) and then you Activated over the Internet, our Activation Servers would tell your Vista, "yep, that Product Key has already been Activated to that Hardware ID, you are activated".


    Hope I explained that in a way that made sense,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:30 PM
    Wednesday, August 20, 2008 9:30 PM

All replies

  •  Here is the MSGA report, granted its been registered, maybe it can be checked to see if a limit has been reached or something.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-D97CD-24VB4-4XDVQ
    Windows Product Key Hash: iBeYgCMuVES/rdQO5r16nPnJ9kE=
    Windows Product ID: 89583-OEM-7359846-54808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5D6C2CDC-8AC5-4841-BB66-362E9BE7F29D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D6C2CDC-8AC5-4841-BB66-362E9BE7F29D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XDVQ</PKey><PID>89583-OEM-7359846-54808</PID><PIDType>3</PIDType><SID>S-1-5-21-1209044484-3699418030-2401640419</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Blackbird-002</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>C3333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>NVDAACPI</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    I am not sure how or why the hardware ID would or could change on its own.

    Wednesday, August 20, 2008 5:39 AM
  •  

    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:30 PM
    Wednesday, August 20, 2008 1:53 PM
    Moderator
  • Activates via the automated voice activiation system fine, and comes up genuine.

    So does this mean that the OEM individual keys, usually found on the PC's or box's, have a limited number of times they can be activated over the internet like the retail box's?
    Wednesday, August 20, 2008 3:02 PM
  • Hi cespencerjr,

      There is a limit to how many time a key can be Activated over the Internet, but that is not what caused you to have to Activate by Phone, in this instance.

    There are (basically) two types of Activation:

    1) Activation: This is the first time you Activate a Key and can be done either By Phone or Over the Internet.
    (The only exception to this is for COA SLP keys that come on the COA sticker on computers that came pre-installed with Windows. Those Keys must always be Activated and Reactivated by Phone)

    2) Re-activation: This is all Activations after the first. There are two sub-types of Re-activations

         a) Reactivation when the computer's Hardware ID Has significantly changed:  Windows takes the Hardware ID from each of the major pieces of hardware, in a computer, and comes up with that computer's Hardware ID.  When someone Activates Windows, our Activations servers basically records "Computer Hardware ID XXX = Product Key YYY.  A computer's Hardware ID can change when new hardware is added or replaced (or when a Hardware Driver is installed that changes the hardware, that it controls, Hardware ID). 

      If the computer's Hardware ID changes enough, and you re-activate by the internet. Our Activation Servers do not reconize that Computer Hardware ID as being attached to that Product Key, so it gives the error "Product Key is already in use" and the user would need to Activate by Phone.

      This the situation that you were in.


         b) Reactivation when the computer's Hardware ID Has Not significantly changed: If, say, you reinstalled Vista but didn't change any hardware or install in hadware drivers (that changes Hardware IDs) and then you Activated over the Internet, our Activation Servers would tell your Vista, "yep, that Product Key has already been Activated to that Hardware ID, you are activated".


    Hope I explained that in a way that made sense,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:30 PM
    Wednesday, August 20, 2008 9:30 PM
  • Here is an MSGA output from a previous attempt (still had to be phone activated):

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-D97CD-24VB4-4XDVQ
    Windows Product Key Hash: iBeYgCMuVES/rdQO5r16nPnJ9kE=
    Windows Product ID: 89583-OEM-7359846-54808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AE7101C3-8CB1-42FB-98D8-1775C7C8790C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE7101C3-8CB1-42FB-98D8-1775C7C8790C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XDVQ</PKey><PID>89583-OEM-7359846-54808</PID><PIDType>3</PIDType><SID>S-1-5-21-1209044484-3699418030-2401640419</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Blackbird-002</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>B7333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>NVDAACPI</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    I am trying to see if I have faulty hardware as I am just reinstalling the OS and nothing else.

    Has the Hardware ID changed enough to warrant a phone activiation?

    Even if I changed the hardware once, I should only have to activate over the phone once, you would think.

    Unless I am falling under the catagory of option 1, and even though I was able to activate it via the internet I must re-activate it via the phone.

    • Edited by cspencerjr Wednesday, August 20, 2008 10:47 PM changed catagory option
    Wednesday, August 20, 2008 10:46 PM