When the "red" status symbol of 'live one care" appears, can a updated download fix the problem? My computer is at risk at this time. I tried purchasing McAfee but there was a conflict when I uninstalled and reinstalled One Care. Please let me know what oher antivirus software is compatible with One Care. When trying to open the one care to back up files, a message appears that the program is closing and windows will locate the problem and notify me. "Never happened"