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Hyperlapse Pro: Can't open any video file RRS feed

  • Question

  • The application (Pro version for Windows) is returning the 'Cannot open video file' error for every video file I use. 

    I tried opening videos from the following devices:

    - Xiaomi yi action camera

    - Xiaomi mi4 smartphone

    - Contour ROAM2 action camera

    All video files are in the mp4 format.


    • Edited by StePk4 Thursday, May 14, 2015 8:58 PM modified the title to make it clear what application I am reffering to
    Thursday, May 14, 2015 8:57 PM

Answers

  • The problem might be that you're using a "N-Edition" of Windows 8.1. This Version of Windows lacks of software required to play media files such as the windows media player.
    If you have this Windows Edition you need to download the Media Feature Pack for N and KN Versions of Windows 8.1 from the Microsoft Homepage. I can't post any links yet. Just search for it :)
    • Edited by NKLAI Sunday, May 17, 2015 3:31 PM
    • Proposed as answer by NKLAI Sunday, May 17, 2015 10:21 PM
    • Unproposed as answer by NKLAI Sunday, May 17, 2015 10:21 PM
    • Marked as answer by Chris Buehler Monday, May 18, 2015 5:23 PM
    Sunday, May 17, 2015 3:27 PM

All replies

  • Is there any other information in the error messages, such as an error code?
    Thursday, May 14, 2015 10:51 PM
  • I get cannot load file or assembly Hyperlapse.Native.dll or one of its dependencies.
    Thursday, May 14, 2015 11:49 PM
  • No, there is no error code. Just the usual 'We're sorry... Could not open video file'
    Friday, May 15, 2015 8:40 AM
  • I have exactly the same problem, on trying to open any video file I get "We're sorry but we couldn't open the video file. Error was: Cannot open video file."
    Friday, May 15, 2015 9:26 AM
  • The problem might be that you're using a "N-Edition" of Windows 8.1. This Version of Windows lacks of software required to play media files such as the windows media player.
    If you have this Windows Edition you need to download the Media Feature Pack for N and KN Versions of Windows 8.1 from the Microsoft Homepage. I can't post any links yet. Just search for it :)
    • Edited by NKLAI Sunday, May 17, 2015 3:31 PM
    • Proposed as answer by NKLAI Sunday, May 17, 2015 10:21 PM
    • Unproposed as answer by NKLAI Sunday, May 17, 2015 10:21 PM
    • Marked as answer by Chris Buehler Monday, May 18, 2015 5:23 PM
    Sunday, May 17, 2015 3:27 PM
  • Not sure where exactly it says what version of windows you are running, but at any rate, running KB2929699 gives me "The update is not applicable to your computer".
    Monday, May 18, 2015 9:20 AM
  • Thanks NKLAI. I will try this today and post the results.
    Monday, May 18, 2015 11:41 AM
  • I'm sorry to hear that. I had the same error as you and installing that Feature Pack solved it. To find out what Version of Windows you're on, go to Control Panel -> System. There is an 64-Bit and an 32-Bit Version of this Download. Make sure you get the 64-Bit one (Windows6.3-KB2835517-x64.msu).

    Monday, May 18, 2015 11:54 AM
  • NKLAI, this is a good catch.  Our installer currently does not check for the presence of Windows Media Player--it is assumed to be present.  However, the N and KN Windows versions, which are sold outside of the United States, do not come with WMP pre-installed.  Your answer is the correct one for users of these Windows versions.

    N Beitner, that message means you're probably not running the N version.

    Monday, May 18, 2015 5:23 PM
  • This solved my problem! Thanks NKLAI.
    Tuesday, May 19, 2015 1:41 PM