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Unable to Uninstall Live Mesh Beta RRS feed

  • Question

  • About a month ago, I installed Live Mesh Beta on my windows XP SP3 machine, and added that machine as a device.  After having tried the software for a while, I decided it was not for me, and attempted to uninstall it, by going to controls panels >  add/remove software.  I completed the uninstall process and also made sure to also go online and remove all devices I had added.

    I have made several attempts to uninstall, but everytime after I then restart my machine, Live Mesh continue to show up. 

    How can I get rid of it???!
    Friday, March 27, 2009 8:56 PM

Answers

  •  One or more of these uninstall methods from the Known Issues sticky might work:

    Issue: Live Mesh is not installed or is installed partially and the customer sees a dialogue stating that Live Mesh cannot install because it is already installed.  Customer is not able to uninstall Live Mesh.

    Cause: This experience is typically caused by an interruption in the normal installation process leaving the Registry in a state where certain entries are not removed or added properly.

    Possible Workarounds: The Live Mesh installer, LiveMesh.exe, can be used with switches from a command line to install, uninstall, or repair Live Mesh. Note: sometimes you may need to repair the Live Mesh installation before uninstalling it.

         Using LiveMesh.exe switches
              1. Download the LiveMesh.exe installer
              2. Navigate to http://www.mesh.com/ and log in using your Live ID
              3. Click on the Devices tab
              4. Select Add Device
              5. Select your platform choice then click Install
              6. Pick the option to Save (remember this location)
         If you are installing on Vista, you will need to run these switches from an Elevated Command Prompt.
              1. Click on Start
              2. Select All Programs
              3. Select Accessories
              4. Click on Command Prompt (Please note: if you are installing on a Windows Vista computer, you will need to right-click and select Run
                  as administrator)
              5. Once you are in your Command Window navigate to the location that you saved the LiveMesh.exe installer and type one of the following:
                      LiveMesh.exe /repair (assumes the product was already installed or needs to be repaired)
                      LiveMesh.exe /uninstall (removes the product)
                      LiveMesh.exe (no switch, installs the product)

     

    If installing/uninstalling from a Command Prompt does not work, you may need to manually remove the Live Mesh Registry entries.

          Manually editing the Registry
               1. Click Start
               2
    . Click Run
               3. Type Regedit and hit Enter (if you are on Vista you will need to agree to a UAC prompt)
               4. In the Registry Editor remove the following Registry entries:
                     HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\9D1E4BCD781B45B479E1418784C5A935
                     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<YOURSID>\Products
                     \9D1E4BCD781B45B479E1418784C5A935   (NOTE:  <YOURSID> value will be unique to you.)


    Jim
    Friday, March 27, 2009 9:17 PM
    Moderator

All replies

  •  One or more of these uninstall methods from the Known Issues sticky might work:

    Issue: Live Mesh is not installed or is installed partially and the customer sees a dialogue stating that Live Mesh cannot install because it is already installed.  Customer is not able to uninstall Live Mesh.

    Cause: This experience is typically caused by an interruption in the normal installation process leaving the Registry in a state where certain entries are not removed or added properly.

    Possible Workarounds: The Live Mesh installer, LiveMesh.exe, can be used with switches from a command line to install, uninstall, or repair Live Mesh. Note: sometimes you may need to repair the Live Mesh installation before uninstalling it.

         Using LiveMesh.exe switches
              1. Download the LiveMesh.exe installer
              2. Navigate to http://www.mesh.com/ and log in using your Live ID
              3. Click on the Devices tab
              4. Select Add Device
              5. Select your platform choice then click Install
              6. Pick the option to Save (remember this location)
         If you are installing on Vista, you will need to run these switches from an Elevated Command Prompt.
              1. Click on Start
              2. Select All Programs
              3. Select Accessories
              4. Click on Command Prompt (Please note: if you are installing on a Windows Vista computer, you will need to right-click and select Run
                  as administrator)
              5. Once you are in your Command Window navigate to the location that you saved the LiveMesh.exe installer and type one of the following:
                      LiveMesh.exe /repair (assumes the product was already installed or needs to be repaired)
                      LiveMesh.exe /uninstall (removes the product)
                      LiveMesh.exe (no switch, installs the product)

     

    If installing/uninstalling from a Command Prompt does not work, you may need to manually remove the Live Mesh Registry entries.

          Manually editing the Registry
               1. Click Start
               2
    . Click Run
               3. Type Regedit and hit Enter (if you are on Vista you will need to agree to a UAC prompt)
               4. In the Registry Editor remove the following Registry entries:
                     HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\9D1E4BCD781B45B479E1418784C5A935
                     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<YOURSID>\Products
                     \9D1E4BCD781B45B479E1418784C5A935   (NOTE:  <YOURSID> value will be unique to you.)


    Jim
    Friday, March 27, 2009 9:17 PM
    Moderator
  • I have similar problems, after my computer had some troubles I probably lost the settings for my local profile in xp. Live mesh is installed but I cannot either repair, uninstall or upgrade since I have an older version than the current. I dont have the installer folder in the registry where the manual removal could be done.

     I can still remote access but the syncronisation with my folders is not working and I already got used to it and really would like it to work again.

    Any suggestions are welcome. It would be nice if I didn't have to reinstall xp to get this up and running again.

    Can I get the little mesh symbol in the sys tray to start manually? Is that program connected with moe.exe or moemonitor.exe?
    Saturday, June 6, 2009 12:54 PM
  • Please submit a bug report with logs. How to submit a bug report - http://social.microsoft.com/Forums/en/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e


    To manually uninstall Live Mesh delete the following registry keys if present then try to reinstall Live Mesh:
     HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\9D1E4BCD781B45B479E1418784C5A935

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DCB4E1D9-B187-4b54-971E-1478485C9A53}

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{DCB4E1D9-B187-4b54-971E-1478485C9A53}

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\YOURSID\Products\9D1E4BCD781B45B479E1418784C5A935


    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, June 7, 2009 6:02 PM
    Moderator